Accounting Team Lead

9 hours ago

Pasig, National Capital Region, Philippines KDCI Outsourcing Full time

Job Summary

KDCI Outsourcing is hiring an
Accounting Team Lead (AP/AR)
to oversee daily accounts payable and accounts receivable operations while leading a team supporting US-based clients in a BPO environment. This role goes beyond task execution and requires a strong understanding of service delivery, client expectations, and operational impact.

The Accounting Team Lead is responsible for ensuring accurate processing, consistent service levels, and continuous improvement across AP/AR functions. Success in this role is measured by the ability to anticipate issues, guide the team effectively, communicate clearly with stakeholders, and deliver reliable, high-quality service aligned with SLAs and KPIs.

Key Responsibilities

Client & Stakeholder Management

  • Serve as the primary point of contact for clients, managing escalations, inquiries, and regular updates.
  • Maintain timely, clear, and professional communication regarding deliverables, timelines, and issues.
  • Ensure client expectations align with agreed SLAs, KPIs, and service standards.
  • Represent AP/AR operations with a strong understanding of how financial processes support business performance.

Team Leadership & Development

  • Supervise, mentor, and coach AP/AR Specialists to drive performance, accuracy, and efficiency.
  • Conduct regular performance reviews and provide clear, actionable feedback.
  • Support onboarding, training, and ongoing knowledge-sharing initiatives.
  • Promote accountability, ownership, and collaboration within the team.
  • Act as the first escalation point for team-related concerns.

Process & Operations Management

  • Oversee daily AP/AR operations, including invoice processing, payments, billing, collections, and account reconciliations.
  • Monitor team performance against KPIs, SLAs, and quality standards.
  • Ensure compliance with US accounting standards, client-specific policies, and internal controls.
  • Identify process gaps and recommend improvements to enhance efficiency, accuracy, and scalability.
  • Coordinate closely with internal stakeholders to ensure consistent and reliable service delivery.

Job Requirements

Education & Experience

  • Bachelor's degree in Accounting, Finance, or a related field.
  • 1–3 years of full accounting experience with direct exposure to US companies or clients.
  • Proven experience leading, coordinating, or acting as a senior resource for an AP/AR team.
  • Demonstrated understanding of BPO operations, client delivery models, and service-level management.

Knowledge, Skills & Abilities

  • Strong understanding of end-to-end AP/AR cycles, including billing, collections, and reconciliations.
  • Hands-on experience with
    QuickBooks
    and
    Microsoft Dynamics
    .
  • Strong business acumen with the ability to link accounting processes to operational and client outcomes.
  • Excellent written and verbal communication skills for client-facing interactions.
  • Strong organizational, prioritization, and problem-solving abilities.

Work Ethics & Traits

  • Proactive and Accountable
    – Takes ownership of deliverables and follow-through.
  • Detail-Oriented
    – Maintains accuracy while meeting deadlines.
  • Leadership-Oriented
    – Balances empathy with firmness in people management.
  • Client-Focused
    – Understands the impact of financial operations on client satisfaction.
  • Professional and Reliable
    – Builds trust with clients and internal stakeholders.

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