Sales Account Officer

2 days ago

Lipa City, Calabarzon, Philippines Dog Coach Francid Inc. Full time ₱200,000 - ₱240,000 per year

Position Overview

The Sales Account Specialist is responsible for driving membership growth and service revenue by engaging pet parents, presenting Dog Ranch's unique offerings, and ensuring long-term client relationships. This role bridges client relations and sales, ensuring that every prospect and member experiences personalized care aligned with Dog Ranch's premium brand.

Key Responsibilities

  • Sales & Membership Growth
  • Actively promote Dog Ranch services (boarding, training, grooming, memberships, and events).
  • Conduct tours of the facility and deliver persuasive presentations on membership tiers.
  • Achieve monthly and quarterly sales targets for memberships and service packages.

Client Relations & Account Management

  • Serve as the primary point of contact for assigned clients, ensuring retention and upsell opportunities.
  • Handle inquiries (phone, email, walk-ins) with professionalism, ensuring accuracy and completeness of information.
  • Maintain ongoing communication with members through updates, follow-ups, and exclusive offers.

Marketing & Outreach

  • Support promotional campaigns, social media initiatives, and community events.
  • Build referral partnerships with vets, pet shops, and influencers to drive new business.

Administration & Reporting

  • Ensure accurate documentation of sales, contracts, and client data in CRM systems.
  • Generate weekly reports on sales pipeline, conversions, and client feedback.
  • Collaborate with operations and training teams to align client expectations with service delivery.

Skills & Competencies

  • Strong communication and persuasion skills (verbal, written, and presentation).
  • Customer-centric mindset with empathy for pet parents and their dogs.
  • Ability to handle objections and resolve client concerns with tact.
  • Familiarity with CRM tools and basic reporting/analytics.
  • Experience in sales or account management, preferably in hospitality, lifestyle, or pet care industries.

Key Performance Indicators (KPIs)

  • Membership sign-ups and retention rate.
  • Service package upsells (boarding, training, grooming).
  • Customer satisfaction and referral scores.
  • Accuracy of client records and timely follow-ups.

Job Type: Full-time

Pay: Php15, Php20,000.00 per month

Benefits:

  • Free parking
  • On-site parking
  • Opportunities for promotion
  • Paid training
  • Promotion to permanent employee

Work Location: In person

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