Account Management Specialist

2 weeks ago

San Fernando, Central Luzon, Philippines Maxicare Healthcare Corporation Full time ₱800,000 - ₱1,200,000 per year

PRIMARY JOB RESPONSIBILITY

  • Accountable for providing administrative assistance and support to the various requirements of the Sales Team, Direct Clients, Agents, and Brokers

I.JOB DESCRIPTION

A. Duties and Responsibilities done at PERIODIC or REGULAR Intervals

Collaborates and liaises any Customer requests to concerned parties to ensure timely completion of Account Management Support

Provides administrative support to Sales Team, Direct Clients, Agents and Brokers

Collates data, prepares and submits weekly Monitoring Reports to Immediate Superior regarding concerns and other transactions endorsed by the Sales Team, Direct Clients, Agents and Brokers

Responds to inquiries from Direct Clients, Agents and Brokers, collaborates with concerned Department on these inquiries

B.Duties and Responsibilities done at IRREGULAR or INTERMITTENT Intervals

✓   Monitors and ensures accurate and timely feedback of account deliverables such as; ID Cards, Claims reimbursements, membership enrollment updates.

✓   Handles daily transactions received from various touch points and ensures requests are properly attended to.

✓   Coordinates with various departments to resolve general; queries, concerns and complaints.

C.STANDARD RESPONSIBILITY STATEMENTS

✓Strives to embody, commits to support and deliver the quality policy, objectives and initiatives of the organization;

✓Communicates, engages, directs and supports people to contribute to the QMS effectiveness;

✓Demonstrates commitment to customers by ensuring applicable statutory and regulatory requirements are determined, understood and consistently met;

✓Abides by the QMS policies and procedures for the effective management and control of its processes; and

✓Promotes and utilizes the Process Approach and Risk-based Thinking at work.

✓Performs other RELATED functions that may be assigned BY THE IMMEDIATE SUPERIOR

II.JOB SPECIFICATIONS

A.SKILLS

1.EDUCATIONAL REQUIREMENT

MINIMUM educational level and background required by this POSITION:

College Graduate of 4, 5 year-course, preferably: Business Related Courses

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