BPO Assistant OM

Put your innovative, hands-on approach to management to work in a growing organization. EnfraUSA Solutions, Inc. is looking for experienced BPO managers for the positions of Assistant Operations Manager and Operations Manager to usher in new levels of productivity, quality and success. Your proven ability to inspire those around you and initiate processes and strategy will assist us in operational, business and leadership development as we grow together.

How you'll make an impact

• Develop, implement, and monitor operational strategies by conducting needs assessments, performance reviews, capacity planning and cost/benefit analyses
• Build and maintain relationships with all department heads, clients, and managers to make decisions regarding operational activity and strategic goals
• Plan, monitor, and analyze key metrics for the day-to-day performance of the operations to ensure efficient and timely completion of tasks related to production, productivity, quality, and customer-service standards
• Proactively identify and implement process improvements that will maximize output and minimize costs including: preparing and completing action plans, system audits and analyses and quality assurance programs
• Uphold our dedication to quality service through policies and standards and ensuring legislative regulations are followed
• Work with human resources to recruit, select, train, schedule, coach and discipline employees through hands-on monitoring, evaluation and adjustments
• Initiate innovative strategies and development plans to ensure growth of programs and people company-wide
• Take on admin tasks as necessary and as required (e.g. reports, process documentation, calendaring)
• Any other duties and responsibilities that may be assigned to you by Management from time to time, within your category of employment in the organization and for the effective implementation, maintenance and continual improvement of the company
• Inspire our entire team with integrity and passion to establish and maintain a trusting, inclusive, and productive environment

What you need to succeed

• At least 5 years of BPO operations management experience
• Work onsite in Ortigas and Bridgetowne
• Proven ability to plan and manage operational processes for maximum efficiency and productivity
• Demonstrated ability to streamline and implement new structures and roles that create speed, improve quality and support rapidly shifting business demands
• Strong working knowledge of industry regulations and legislative guidelines, budgeting and business plan development
• Ability to work a flexible schedule and additional hours as required
• Organized, with attention to detail and communication and leadership skills- Bachelor's Degree or equivalent

**Candidates that meet the position requirements will be contacted by HR for further processing.

What We Offer

• Competitive salary
• 13th month pay and performance bonuses
• Health insurance coverage
• Paid time off and sick leave
• Professional development opportunities
• Friendly and supportive work environment

About Us:

EnfraUSA has been offering Filipinos unique career opportunities in American companies for almost 20 years. We care about providing an American office environment, from our company values down to the physical details, like your work setup.

You'll see real, attainable benefits, perks and competitive salary you can earn from day one. You'll also find employees stay on average over 5 years with us, with many choosing to be a part of EnfraUSA for over a decade

Ortigas location - we are conveniently located in a modern, elegant, secured Class A building in Ortigas (The Orient Square Building) 2 blocks from MegaMall, the MRT, bus stations and with Jollibee, McDo, and your favorite late-night restaurants and convenience stores 200 ft away. We also put careful consideration into providing a quality work environment in our office by providing paneled personal workstations complete with dual LED monitors, sound canceling, antimicrobial flooring throughout the site, and regular employee engagement and appreciation events.

Don't fit these requirements exactly? Or have a friend looking for their next great role? We're also hiring:

• Customer Service Representatives
• Copywriters
• Accountants
• IT Site Support
• Web Graphic Designers
• SEO Specialists