Partner Success Manager

3 days ago

Makati City, National Capital Region, Philippines Deltek Systems (Philippines), Ltd. Full time $60,000 - $100,000 per year

About the Role

The Marketplace Partner Manager is responsible for building and maintaining trusted relationships with partners to drive mutual success and satisfaction. This role combines strategic engagement with hands-on execution—partner onboarding, sales enablement, referral tracking, and co-marketing—ensuring partners thrive in Deltek's Marketplace ecosystem. You'll work in a dynamic, collaborative environment with innovative software products and industries, contributing directly to the growth of Deltek's partner network.

Key Responsibilities

  • Build and nurture strong, trusted relationships with partners, demonstrating a focus on partner needs and satisfaction.
  • Conduct regular partner meetings, set agendas, and follow up on agreed actions with all stakeholders.
  • Maintain a clear understanding of each partner's value proposition and provide status updates and next steps to management.
  • Manage multiple projects and partner relationships simultaneously, ensuring timely completion of tasks and deliverables.
  • Own partner onboarding from kickoff to Marketplace listing launch; ensure templates and assets are delivered on time.
  • Enable sales teams with partner overviews, discovery scripts, and resource guides; keep content accurate and accessible.
  • Monitor partner success, track key metrics, and capture accurate information to measure program value.
  • Follow up on referral status, validate attribution, and support quarterly commission reporting.
  • Assist in planning and executing co-marketing programs (campaigns, events, blogs, social) to promote partners effectively.
  • Coordinate communications across internal teams, anticipate issues, facilitate conflict resolution, and escalate matters as needed.

Qualifications:

  • 3+ years of experience in Alliances, Customer Success, Business Development, or Partner Management.
  • Excellent interpersonal, verbal, and written English communication skills.
  • Demonstrated curiosity and willingness to learn about new industries and software products.
  • Collaborative work style with ability to build credibility and strong relationships internally and externally.
  • Detail-oriented and critical thinker with ability to manage multiple priorities and maintain high productivity.
  • Ability to operate effectively in U.S. time zones (EST or CST).

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