Customer Success Manager

5 days ago

Makati City, National Capital Region, Philippines Acceler8 AI Full time ₱60,000 - ₱120,000 per year

The Company: ACCELER8 AI

— AI-native programmatic media and marketing technology company

headquartered in Singapore with offices in Manila and Hong Kong.

Location:

Makati City, National Capital Region

Level:

Junior Manager - Manager (3-5 years of experience)

Why Join Us

ACCELER8 AI is a next-generation, AI-powered media technology company redefining programmatic advertising across Southeast Asia. Join a tech-savvy regional team blending creativity, data science, and AI to deliver high-performance campaigns for top brands. If you're passionate about AI, emerging tech, and data-driven marketing, this is where you can pivot your career exponentially.

Key Responsibilities

Client Acquisition (50%)

  • Understand the local digital media ecosystem and the relationships between brands, agencies and vendors to leverage Acceler8's proprietary solutions and address client pain points
  • Prospect for potential clients from local independent media or creative agencies and secure initial touch points
  • Identify specific client pain points and recommend tailored solutions to address these and give tangible value to the partnership
  • Secure new revenue streams through bespoke solutions or managed services

Client Renewal & Growth (20%)

  • Understand current and past engagements with existing clients to identify potential opportunities for continued growth
  • Conduct regular check-ins with existing clients and secure feedback on availed services
  • Coordinate client feedback with the Campaign Management and Development teams, and oversee the implementation or deployment of requested features or services
  • Secure recurring billings by offering complementary solutions or building on existing success or pain points that the client may have

Project Management & Campaign Success (30%)

  • Craft winning campaign proposals based on client briefs and requests
  • Coordinate with both external and internal stakeholders for the day-to-day operations of campaigns and implementation of bespoke solutions
  • Ensure client satisfaction through 100% achievement of client KPIs and rapid delivery of ad hoc client requests
  • Create and present post-campaign reports, quarterly business reviews and case studies to be used as proofs of concept for client renewal

Candidate Profile

  • 3-5 years' experience in digital media specifically within the disciplines of account management, business development / enterprise, and sales
  • Excellent communication skills with the ability to explain technical concepts
  • A proven track record in building rapport with clients and partners that translates into tangible business results
  • Highly curious about AI, machine learning, and emerging technologies.
  • Familiarity with programmatic buying, paid social, or performance marketing is a plus.
  • Able to work independently with minimal supervision, while asking the right strategic questions to ensure alignment.

What You'll Gain

  • Competitive salary and performance bonuses.
  • Hands-on exposure to proprietary AI-driven media tech (e.g., X8 OS, KOLLab).
  • Regional collaboration with teams in Singapore, Malaysia, and Hong Kong.
  • Rapid career growth with direct mentorship from regional leaders and founders.
  • Flexible work set-up and opportunities to pivot your career exponentially in digital marketing.

How to Apply

Send your resume and a short note on why AI in marketing excites you to

with the subject: Client Success Manager – Manila

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