Spanish Bilingual

4 days ago

Quezon City, National Capital Region, Philippines IntouchCX Full time ₱300,000 - ₱450,000 per year

Job Requirements

  • Provide exceptional customer service in a non-scripted world
  • Perform basic-level technical troubleshooting
  • Become a professional multitasker
  • Drive your own performance within a team environment
  • Give and receive feedback regularly
  • Be flexible to work various schedules (and show up on time)
  • Actively listens to every detail the customer says
  • Effectively manages the communication, tools and resource needed or multiple, concurrent contacts
  • Speaks in a confident, friendly, and helpful way that sounds like a casual conversation
  • Great typing skills (at least 35 words per minute required)
  • People experience (customer service experience preferred)
  • Amazing phone presence (people can literally hear you smiling)
  • An understanding of basic computer and home networking terminology (operating systems, browsers, routers, modems, etc)
  • Able to handled Spanish calls aspect
  • Bachelor's Degree or at least 2 years' college education
  • Previous experience within a Call Center considered an asset

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