Customer Success Specialist
1 day ago
Discover your 100% YOU with MicroSourcing
Position: Customer Success Specialist
Location: Cyberscape Beta, Ortigas, Pasig City
Work setup & shift: Work From Home
You'll Have
- Competitive Rewards: Enjoy above-market compensation, healthcare coverage on day one, plus one or more dependents, paid time-off with cash conversion, group life insurance, and performance bonuses
- A Collaborative Spirit: Contribute to a positive and engaging work environment by participating in company-sponsored events and activities.
- Work-Life Harmony: Enjoy the balance between work and life that suits you with flexible work arrangements.
- Career Growth: Take advantage of opportunities for continuous learning and career advancement.
- Inclusive Teamwork: Be part of a team that celebrates diversity and fosters an inclusive culture.
Key Responsibilities
- Respond to customer - pet owners and pet sitters' inquiries via email, phone, live chat, and social media platforms.
- Provide assistance and resolution for common Marketplace concerns, including booking issues, refunds, and general service questions.
- Review and process pet sitter applications, ensuring all profile details and verification requirements are complete.
- Perform booking modifications, including changes to dates, services, or pricing as requested by Pet Owners or Sitters.
- Escalate high-priority or sensitive issues to senior agents or managers when necessary.
- Follow internal guidelines and workflows to ensure all actions are properly documented and compliant.
What You Need
- At least 2+ years of experience in a Customer Support role handling phone, email and chat
- Ideally, you have worked for an Australian company before and understand the Australian market
- Experience in a startup company is a plus
- You have a love for pets: this will help you understand and communicate with our users who absolutely love pets
- Able to work from home permanently
About MicroSourcing
With over 9,000 professionals across 13 delivery centers, MicroSourcing is the pioneer and largest offshore provider of managed services in the Philippines.
Our commitment to 100% YOU
MicroSourcing firmly believes that our company's strength lies in our people's diversity and talent. We are proud to foster an inclusive culture that embraces individuals of all races, genders, ethnicities, abilities, and backgrounds. We provide space for everyone, embracing different perspectives, and making room for opportunities for each individual to thrive.
At MicroSourcing, equality is not merely a slogan – it's our commitment. Our way of life. Here, we don't just accept your unique authentic self - we celebrate it, valuing every individual's contribution to our collective success and growth. Join us in celebrating YOU and your 100%
For more information, visit
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