Customer Success and Customer Experience Lead

About the role We are seeking a Customer Service Representative (CSR) to join our dynamic team at 1ST DYNAMIC PERSONNEL RESOURCES'. As a CSR, you will be the face of our company, providing exceptional customer service to our valued clients. This is a full-time role based in Pasig City, Metro Manila.What you'll be doingAnswering incoming calls and responding...

We're an award-winning global outsourcer providing contact center and back office services on behalf of our global clients. Come work at a place where innovation and teamwork come together to support the most exciting missions in the worldAcquire BPO is an award-winning business process outsource provider, servicing some of the world's largest brands by...

Setup and Location: WFHEmployment Type: Full-timeWork Schedule:DayDubai (UAE) TimePhilippines TimeNotesSunday10:00 AM – 7:00 PM2:00 PM – 11:00 PMSame dayMonday2:00 PM – 9:00 PM6:00 PM – 1:00 AM (Tue)Ends next dayTuesday2:00 PM – 9:00 PM6:00 PM – 1:00 AM (Wed)Ends next dayWednesday2:00 PM – 9:00 PM6:00 PM – 1:00 AM (Thu)Ends next...

Customer Service Representative (Onsite) – OrtigasLocation: OrtigasWork Setup: OnsiteAbout the RoleWe are looking for motivated and customer-focused individuals to join our growing team as Customer Service Representatives. The role involves handling customer inquiries, resolving issues efficiently, and delivering excellent service to ensure customer...

Are you passionate about client satisfaction, retention, and growth? At MSPbots, we're looking for a Client Success Manager who can guide our MSP clients toward success by helping them realize the full value of our SaaS platform. Remote for now, but would eventually need to report onsite once or twice a month (Office location - 10th floor, IBP Tower, Jade...

Role Responsibilities:Answers incoming customer phone calls and chats from multiple accountsAnswers incoming click to chats from multiple accountsResponds to customer inquiries from email, voicemail, fax and phone, providing excellent customer serviceProcesses new customer orders from email, voicemail, fax, and phoneStrives for first call resolution to all...

Customer Support RepresentativePosition SummaryProvides timely and professional technical support via phone, email, and chat. Troubleshoots and resolves software and hardware issues, guides customers through solutions, and escalates complex problems as needed. Maintains accurate records, ensures customer satisfaction, and stays updated on tech trends while...

Job Responsibilities:1. Customer Issue Resolution• Handle customer complaints, inquiries, and returns across multiple cross-border e-commerce platforms (e.g., Amazon, eBay, Shopify).• Investigate and resolve order disputes, logistics delays, and product-related issues efficiently.2. Sales & Customer Support• Provide timely and professional responses to...

In this role you will be responsible for overseeing and addressing all customers' needs by providing accurate, professional pre and post-sale service, ensuring customer satisfaction and customer's best use of CommPeak's platform and products.ResponsibilitiesProvide exceptional customer service to our large base of customersResponsible for resolving queries...

Key Accountabilities:Email Management:Receive and manage enquiries.Phone Support:Handle incoming phone enquiries.Claims Processing:Review/verify credit and return requests (email).Process credit notes once conditions are satisfied.E-Commerce Orders (Shopify):Monitor for issues, cancel fraudulent orders.Follow up on ETAs, handle...