Customer Success Manager

We're an award-winning global outsourcer providing contact center and back office services on behalf of our global clients. Come work at a place where innovation and teamwork come together to support the most exciting missions in the world

At Acquire Intelligence
, our mission is to help businesses work smarter.

We bring together the best people, efficient processes, and automation to help companies grow faster and operate with confidence. Our purpose is to simplify how businesses work, improve performance, and lead meaningful change across the globe.

If you're passionate about making a real impact through innovation and collaboration, Acquire Intelligence is the place to grow your career.

Advance Your Career — Join us today and be part of a team where your work makes an impact
WHY JOIN THE A-TEAM?
Come for a career, stay for the fun

• HMO coverage for you
• Work flexibly with our hybrid working environment
• Yearly Kick-Off Parties with major giveaways (like the car in 2023)
• Get recognized through our 'Value Awards'
• Grow your career – yes, we love to promote internally
• Do meaningful work and collaborate with the best
• 900 promotions given each year
• 2,700+ leadership training courses

A SNAPSHOT OF YOUR ROLE
As a
Customer Success Manager
, you will be the primary point of contact for a portfolio of Riskonnect clients. You'll be responsible for ensuring client satisfaction, executing adoption plans, managing renewals, and identifying upsell opportunities. Your goal is to build strong relationships with decision-makers, deliver value through data-driven insights, and help clients maximize their investment in Riskonnect's solutions.

Your Daily Responsibilities

• Ensure good customer health across your client book
• Execute ongoing adoption improvement plans (Onboarding, Web training, Email Campaigns, etc.)
• Manage client renewals and build strategies to retain and grow accounts
• Maintain regular contact with key stakeholders; schedule stewardship meetings
• Drive resolution of identified issues and escalate when necessary
• Understand, document, and monitor customer outcomes
• Collaborate with Success Consultants on client requests and attend status meetings
• Translate client needs into actionable solutions across the organization
• Recommend and coordinate lifecycle improvements
• Execute corrective action plans for at-risk customers
• Track and report on results from action plans
• Identify upsell and cross-sell opportunities
• Map stakeholders to personas and tailor engagement accordingly
• Partner with Account Executives for QBRs and growth strategies
• Manage feature request feedback loop
• Stay informed on Riskonnect products and industry trends

a Bit About You

• 5+ years in a customer-facing role within the Enterprise Software or SaaS industry
• Strong ability to track and organize action items for 20–30 enterprise clients
• Proven skills in stakeholder relationship management using remote tools
• Experience developing senior-level client relationships
• Ability to analyze customer behavior and recommend adoption strategies
• Empathy for customers and a value-driven mindset
• Analytical and process-oriented thinker
• Strong written and verbal communication skills
• Sound judgment and decision-making abilities
• 8+ years of experience in the Insurance or SaaS industry preferred

What Success Looks Like

• Consistent achievement of retention and expansion goals
• Strong client relationships with measurable adoption improvements
• Clear documentation and timely escalation of client issues
• Seamless collaboration with cross-functional teams

What We Value
We're proud of our diverse global team, all working in a collaborative environment and happy to share these common values:

• Curious and Clever – Smart questions spark smart solutions
• Entrepreneurial Energy – Think like an owner. Solve like a founder
• Fast with Intent – We move fast and deliver real results
• Laugh and Learn – We don't take ourselves too seriously, just our results

What are you waiting for?
Join the A-Team and experience the A-Life
Join the A-Team and experience the A-Life