Team Leader

9 hours ago

Pasig, National Capital Region, Philippines ARKY CONSTRUCTION AND SUPPLY Full time $40,000 - $60,000 per year

The Team Leader is responsible for providing quality and efficient customer service to customers through the daily management of a team members that includes but not limited to motivating, recognizing and rewarding, coaching, counseling, and problem solving. Additionally, the position is responsible for assisting the Operations Manager with development, analysis and implementation of staffing (recommends hiring and firing of employees), training, scheduling and reward/recognition programs.

Duties and Responsibilities

  1. Provides daily direction and communication to employees so that customer concerns are answered in a timely, efficient and knowledgeable manner.

  2. Provides continual evaluation of processes and procedures. Responsible for suggesting methods to improve area operations, efficiency and service to both internal and external customers.

  3. Provides statistical and performance feedback and coaching on a regular basis to each team member.

  4. Writes and administers performance reviews for skill improvement.

  5. Is available for employees who experience work and/or personal problems providing appropriate coaching, counseling, direction and resolution.

  6. Ensures team member have appropriate training and other resources to perform their jobs.

  7. Responds to and resolves employee relations issues expressed by team members.

  8. Creates and maintains a high-quality work environment so team members are motivated to perform at their highest level.

  9. Addresses disciplinary and/or performance problems according to company policy.

  10. Prepares warnings and communicates effectively with employees on warnings and makes effective/appropriate decisions relative to corrective action as required.

  11. Assists the operations manager with daily operation of the call center to include the development, analysis and implementation of staffing (recommends hiring and firing of employees), training, scheduling and reward/recognition programs.

  12. Works as a member/leader of special or ongoing projects that are important to area/process improvement.

  13. Shares continual responsibility for deciding how to manage the employees, ensuring calls are handled efficiently and effectively.

  14. Establishes work procedures and processes that support the company and departmental standards, procedures and strategic directives.

  15. Uses appropriate judgment in upward communication regarding department or employee concerns.

Job Type: Full-time

Benefits:

  • Additional leave
  • Company Christmas gift
  • Company events
  • Health insurance
  • Opportunities for promotion
  • Paid training
  • Promotion to permanent employee

Work Location: In person

Expected Start Date: 09/05/2025

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