Usage Billing Analyst

2 days ago

Taguig, National Capital Region, Philippines LSEG (London Stock Exchange Group) Full time ₱300,000 - ₱600,000 per year

Usage Billing Analyst, Generates quotes where required, and enters order information into relevant systems, supporting the quote to billing processes and entitles access to users.

Key Responsibilities and Accountabilities:

  • Is responsible for the implementation of the entire order to billing process and for providing ongoing order management support for sales and clients.
  • Manages the entire end to end order life cycle, including order preparation, order monitoring, permissioning and billing/credits/cancellations for new and renewal orders.
  • Confirms all client orders are correct for sales and financial reporting and is accountable for adhering to compliance controls and 3rd party guidelines

    Aligns to a designated client base and is accountable for building relationships with internal and external customers, playing a key role in improving service results.
  • Manages and resolve queries relating to quote/order status, billing, client account information/permissioning, and compliance issues.
  • Leads ad hoc initiatives with relevant groups, ensuring customer requests are successfully implemented.
  • Spots trends and make recommendations for enhancing systems and procedures

    Owns basic Service Alerts, including creation, management and resolution of all alerts issued and performs pre-audits.
  • Supports tasks related to Salesforce systems such as following up on pending orders and billing, navigating through moderately complex queries related to contracts or product installations.
  • Supports the process of acquiring contracts, order forms from customers and trials management.
  • Supports to resolve grievances related to administrative issues while partnering closely with internal stakeholders.

Qualifications and Experience:

  • Limited previous experience in Order to Cash / customer support roles.
  • Applies general knowledge of business, developed through education, to make informed judgements.

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