Customer Technical Support Engineer

5 days ago

Manila, National Capital Region, Philippines AlphaESS Full time ₱900,000 - ₱1,200,000 per year

About Alpha ESS:

Alpha ESS is a leading provider of energy storage solutions that deliver reliable and cost-effective power to homes and businesses. Our products include batteries, inverters, and management systems that help customers to save money on energy bills and reduce their carbon footprint. As a growing company, we are committed to providing the best customer service and technical support to our clients.

What you will be doing:

  • Answering inbound Phones, Emails / Chats to the Customer Support queue during assigned hours
  • .Improving customer satisfaction by helping our customers (Homeowners) and installers to solve technical problems as well as support installers during commissioning (email)
  • .Documenting received cases and following up in a timely manner, documenting all activity in a central CRM/Help Desk software platform
  • .Cooperating with AlphaESS Field Service Technicians and Field Application Engineers
  • .Use and maintain the support knowledge base
  • .Continuously learn and improve storage energy knowledge

.

Who you are and what you bring

  • : A minimum 2 years of experience in customer support or equivalent educational backgroun
  • d.Bachelor degree or equivalent work experience - preferre
  • d.Fluent in English - essentia
  • l.Excellent verbal and written communication skill
  • s.A passion for the renewable secto
  • r.Ability to take ownership and responsibilit
  • y.Understand electrical systems (electrical/battery
  • ).Familiarity with MS-Office (Salesforce is advantageous

).

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