Customer Technical Support Engineer
5 days ago
About Alpha ESS:
Alpha ESS is a leading provider of energy storage solutions that deliver reliable and cost-effective power to homes and businesses. Our products include batteries, inverters, and management systems that help customers to save money on energy bills and reduce their carbon footprint. As a growing company, we are committed to providing the best customer service and technical support to our clients.
What you will be doing:
- Answering inbound Phones, Emails / Chats to the Customer Support queue during assigned hours
- .Improving customer satisfaction by helping our customers (Homeowners) and installers to solve technical problems as well as support installers during commissioning (email)
- .Documenting received cases and following up in a timely manner, documenting all activity in a central CRM/Help Desk software platform
- .Cooperating with AlphaESS Field Service Technicians and Field Application Engineers
- .Use and maintain the support knowledge base
- .Continuously learn and improve storage energy knowledge
.
Who you are and what you bring
- : A minimum 2 years of experience in customer support or equivalent educational backgroun
- d.Bachelor degree or equivalent work experience - preferre
- d.Fluent in English - essentia
- l.Excellent verbal and written communication skill
- s.A passion for the renewable secto
- r.Ability to take ownership and responsibilit
- y.Understand electrical systems (electrical/battery
- ).Familiarity with MS-Office (Salesforce is advantageous
).
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