Senior Account Manager

About Satellite Office:

Satellite Office is a global leader in 'Talent as a Service' – providing world-class offshore staffing solutions. We work with companies from global brand names to SME's to help them build dedicated teams in the Philippines. We're 100% Australian owned, growing incredibly fast, and now have over 1,500 staff on the books around the world.

With our unique 'leased staff' model we are disrupting the global $250b+ outsourcing industry. Our offshoring solutions allow our clients to access a huge pool of world class talent in the Philippines at a significantly lower cost than in Australia, the US or EMEA. We source talent across roles as diverse as Accounts Payable to digital marketing to IT developers or customer service & sales, and everything in between. We provide top tier Serviced Offices, Staff Leasing and Support Services across Recruitment, HR, Payroll and IT. Our clients range across SME, publicly-listed, private, private equity and venture capital-backed entities and have clients teams ranging from 2 to 200+ staff with us.

Satellite Office (SO) has a highly experienced management team both in Australia (our founding team is in Sydney) and the Philippines, with sales capability in the US / EMEA as well. This combination of highly experienced senior executive talent in both countries provides a strong point of difference to our competitors and helps us to achieve +50 NPS ratings from our clients.

About this role:

We are seeking an experienced Senior Account Manager to join our team, based in the Philippines. This role is crucial in maintaining and enhancing our relationships with some of our most important clients, particularly those based in Australia and the US. The successful candidate will be the primary owner of these client relationships, responsible for not only maintaining strong communications and service delivery but also for identifying and driving growth opportunities within these accounts.

This role reports to the Chief Operations Officer who is based in Manila. Some international travel will be required

Key responsibilities

Client Relationship Management:
Serve as the main point of contact for key clients, maintaining long-term relationships and ensuring a high level of customer satisfaction and responsiveness to client needs and concerns

Growth Opportunities:
Proactively identify and pursue opportunities to increase revenue within existing accounts by offering new services, expanding service coverage, or enhancing existing service terms.

Stakeholder Engagement:
Build and maintain strong relationships with C-level and Head of level stakeholders both externally with clients and internally within the organization.

Account Management Fundamentals:
Oversee the day-to-day management of accounts, including contractual and service level agreement (SLA) management. Ensure the fundamentals of account management are completed to a high standard.

Financial and Commercial Management:
Manage financial, commercial, and legal discussions with clients, including negotiations, contract renewals, and compliance with all agreements.

Client Experience and Value Delivery:
Continuously strive to deliver exceptional client service and find new ways to add value to the client-business relationship. Address and resolve any issues or concerns that may arise.

Utilization of CRM:
Effectively use a CRM to manage client information, communication logs, and action items. Ensure data accuracy and completeness for effective account tracking and reporting.

Sales Skills:
Utilize sales skills to not only maintain accounts but also expand them. Includes pitching additional services, negotiating contract terms, and closing deals.

Required Qualifications:

Experience:
Minimum of 5 years in client-facing roles in account management or sales, preferably with prior experience in B2B solutions, software, or outsourcing. A proven track record of managing major client relationships and growing accounts is essential.

Language
Skills:
Outstanding English language skills, both written and verbal.

Technical Skills:
Proficiency in CRM solutions and familiarity with other sales and account management tools. Highly proficient in MS Office applications.

Communication Skills:
Exceptional interpersonal skills with the ability to build relationships at all levels of an organization. Strong negotiation and presentation skills.

Education:
Bachelor's degree in Business Administration, Sales, Marketing, or a related field.

Personal Skills & Qualities:

• Excellent English communication skills, both written and verbal
• Strong business acumen
• Results Driven and detail oriented, with strong organizational skills, a sense of urgency, and time management skills.
• High energy, team orientated
• Excellent management/organizational skills
• Precise, accurate, attention to detail a must
• Ability to work unsupervised