Deputy Manager

15 hours ago

Pasig, National Capital Region, Philippines ADI Recruitment Services Full time
  • College Level with at least 4 years of People Management experience as a Supervisor
  • With Financial Account background or mortgage is a plus
  • Has experience with client interaction.

  • Willing to work PST US Time

  • Voice based customer service for a US based mortgage customers with upselling

  • DM would be responsible for handling Agent's overall employment and process concerns under on billing, payments, Escrows and resolving customer complaints
  • Would work as a team player and be able to execute the work as per process SOPs, also be able to work on multiple applications in parallel
  • Would need to do a process improvement for assigned team members who may have metric challenges
  • DM's need to document all customer interactions and resolutions accurately in the client application due to Manager calls
  • Provide accurate information about products, services, policies, and procedures during client reviews and TL escalation
  • Provide coverage for Recruitment and training in case of need

Job Types: Full-time, Permanent

Pay: Php55, Php65,000.00 per month

Benefits:

  • Health insurance
  • Opportunities for promotion
  • Promotion to permanent employee

Application Question(s):

  • Do you have 4 years of People Management experience?
  • Any experience with client interaction?

Work Location: In person

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