Account Management Sales Support

About the client:  Softchoice Corporation, a World Wide Technology company, is a software and cloud -focused IT solutions provider that equips people to be engaged, connected and creative at work, and organizations to be agile, innovative, and secure by delivering AI -powered cloud and digital workplace solutions. Through our mission, we unleash the potential in people and technology to unlock value for our customers as we guide them through their transformation journey with comprehensive end -to -end solutions. We have a highly engaged, high -performing team that is welcoming, inclusive, and diverse in thought and experience, and are certified as a Great Place to Work in Canada and the United States. For the past 19 years, we have consistently been recognized by Great Place to Work as a Best Workplace in Canada.As part of World Wide Technology (WWT), a global technology solutions provider leading the AI and Digital Revolution, we have access to serve our customers through WWT's resources. That includes its Advanced Technology Centre, a collaborative ecosystem of the world's most advanced hardware and software solutions, which helps customers and partners conceptualize, test and validate innovative technology solutions for the best business outcomes and then deploy them at scale through WWT's global warehousing, distribution and integration capabilities. The impact you will have:As Account Management Sales Support, you will have the opportunity to shapeyour career and professional brand in the technology field. Starting with themeaningful networks and relationships you will build; this role will alsoexpose you to a wide range of technologies and solutions. Along with the solidfoundation of a powerful corporate culture, you will be given opportunities tolearn and grow while supporting a variety of diverse customer portfolios.The AMSS role is anintegral role within our customer support and growth model, as your focus onwhite -glove service activities will improve customer retention and satisfactionthrough times of account team transition. In the AMSS role you will focus onsupportive activities to help maintain and grow our existing relationships withour Commercial customers. As a result, you will be able to directly impactbusiness outcomes, increase customer satisfaction, and prepare for futurecareer growth. Job Summary:To help set you up for success, we have built a 4 -weektraining program, "Sales Academy".   This award -winning program was built with success in mind for our people.  You can anticipate a combination ofeLearning, facilitated virtual learning sessions, workshops, 1:1 coaching, andsome of fun.Our goal is to equip you with knowledge on our who weare, develop or sharpen your skills, meet other team members, learn about ourtechnology partners and much more. Job Responsibilities:Responsible for supporting the day -to -day Account Management activities of our customers while their primary Account Management team is unavailable.Partner and support Field Account Executives to deliver an exceptional customer experience. Assisting with researching and fulfilling quote requests, providing reporting, helping manage a customer's annuity business, providing post sales supportAssist with contributing to, and managing, our sales pipeline to assure fiscal growth and visibilityHelp customers choose from multiple contracts and purchasing options.Look for cross -sell/upsell opportunities for our customers.Maintain business continuity for customers.Build strong relationships with sales reps, vendors, customers, and other co -workers.Work effectively with other departments to collaborate and focus on creating the best possible customer experience.As a team, collaboratively work together to decrease escalations and reduce customer risk.   RequirementsRequirements:You will also have 1 to 3 years of customer service experience: such as B2B sales, retail, or account management.Proficient in MS Office tools: Outlook, Word, Excel, PowerPoint.Experience in the IT industry an asset.Experience with understanding Microsoft licensing programs an asset.Experience in using enterprise -grade tools, such as PowerBI and Salesforce are asset.Analytical and strategic, finding unique approaches to solving problems.Passion for learning the ever -changing world of enterprise technology.Requirement to follow a USA or CAN holiday schedule.Ability to manage competing priorities from multiple stakeholders.Not afraid to break ground on new relationships and overcome challenges with customers.Proactively establish new relationships and adeptly navigate challenges with customers BenefitsWHAT WE OFFER: Great Place to Work -Certified Company Premium HMO Holistic employee experience Work -from -home and hybrid work setup Rewards and incentives Monthly engagement activities Career advancement opportunities Paid referral program