Sales Associate
2 days ago
The
Office-Based Sales Associate
is responsible for generating leads, handling client inquiries, preparing quotations, processing sales orders, and supporting the end-to-end sales cycle for bond paper and related paper products. This role involves regular communication with customers via phone, email, and messaging platforms, and coordination with the production, warehouse, and delivery teams to ensure customer satisfaction.
Key Responsibilities:
- Handle inbound and outbound calls, emails, and online inquiries for bond paper products.
- Generate and follow up on sales leads and convert them into orders.
- Prepare price quotations, sales proposals, and product presentations.
- Process sales orders accurately and coordinate with logistics and warehouse for deliveries.
- Build and maintain strong customer relationships to encourage repeat business.
- Monitor customer accounts for payment follow-ups and credit term adherence.
- Maintain accurate sales records and prepare daily, weekly, or monthly sales reports.
- Provide after-sales service support, handling complaints or special requests.
- Stay updated on product specifications, pricing, and industry trends.
Qualifications:
- Bachelor's degree in Business Administration, Marketing, or a related field is an advantage.
- With 1–2 years of sales or customer service experience; experience in paper products or office supplies is an advantage.
- Fresh graduates with strong communication skills and willingness to learn may be considered.
- Familiarity with MS Office (Excel, Word, Outlook).
- Strong communication and interpersonal skills.
- Customer-focused with good negotiation and follow-up abilities.
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