Service M8 Specialist
3 days ago
Company OverviewThe Grounded Leadership partners with businesses across industries to provide top-tier talent solutions. For this role, we are hiring on behalf of our client in the trade and electrical services industry, who is seeking an experienced Virtual Assistant to support operations with a focus on ServiceM8 setup and management.Job SummaryWe are seeking a proactive and detail-oriented Operations Assistant with hands-on expertise in ServiceM8. The successful candidate will be responsible for setting up, maintaining, and streamlining workflows in ServiceM8 while supporting day-to-day operations such as scheduling, client coordination, and invoicing. This role also involves using Xero for financial support tasks and ensuring smooth communication between field staff, management, and clients.Roles & ResponsibilitiesSet up and optimize ServiceM8 workflows, including job management, scheduling, quoting, invoicing, and reporting.Assist the facility/property manager with organizing trade schedules, SWMS documentation, and compliance requirements.Support daily operations of the electrical business, ensuring smooth communication between tradespeople and clients.Update and manage records for jobs, work orders, and client information.Generate and reconcile invoices using Xero.Maintain and update templates, checklists, and SOPs to improve efficiency.Provide administrative support, including email management, calendar scheduling, and client follow-ups.Ensure timely and professional communication with clients and internal stakeholders.Non-NegotiablesProven experience in ServiceM8 setup, management, and optimization.Previous VA/Operations Assistant experience in the trade, electrical, or property management sector.Familiarity with Xero for invoicing and financial support.Strong organizational and multitasking skills.Excellent verbal and written communication skills in English.Ability to work independently and handle time-sensitive tasks with accuracy.Preferred QualificationsKnowledge of facility management or property management operations.Experience handling SWMS (Safe Work Method Statements) and compliance documentation.Background in supporting trade businesses (electrical, plumbing, construction, etc.).Strong problem-solving and workflow improvement mindset.Goals & Timeline1 Month: Complete ServiceM8 setup and customization for the business. Gain familiarity with existing workflows and assist with job scheduling.3 Months: Independently manage ServiceM8 operations, including invoicing, scheduling, and reporting. Provide consistent support in day-to-day operations.6 Months: Improve efficiency of ServiceM8 processes, ensure compliance with SWMS requirements, and streamline communication between tradespeople and clients.9 Months: Operate as a trusted operations partner, ensuring smooth back-end systems for the business and proactive support for scaling operations.KPIs & TargetsComplete ServiceM8 setup within the first month.Maintain 95%+ accuracy in scheduling, invoicing, and reporting.Ensure 100% compliance for SWMS and trade documentation.Respond to client and internal communication within agreed timeframes (e.g.,
-
Guest Services Specialist
1 week ago
Work from Home, Philippines Telostaff Full time ₱444,000 - ₱540,000 per yearGuest Services SpecialistAbout Telostaff:We help companies and people be the best version of themselves.Telostaff is a premier staffing agency specializing in connecting small and emerging U.S.-based businesses with talented, fully-remote professionals from the Philippines. Our mission is to foster growth and innovation by providing dynamic companies with...
-
Customer Support Specialist
1 week ago
Work from Home, Philippines Myant Shared Service Corp. Full time ₱1,200,000 - ₱2,400,000 per yearAbout Us:At Myant, our mission is to help people Live Younger, Longer by transforming healthcare from episodic, reactive care to proactive, preventive health management. Through our pioneering connected textiles and continuous monitoring technology, we bridge the gap between individuals, their families, and healthcare providers, creating a world where...
-
Customer Service Specialist
3 days ago
Work from Home, Philippines Meridian Remote Teams Full time ₱120,000 - ₱144,000 per yearSkills play a vital role in a workforce but We believe that hiring character over skill is the basic foundation for building a smart, efficient, passionate, driven, and impactful workforce.AT MERIDIAN, WE FOCUS ON PEOPLE OVER PROFITS. Our flexible work model provides a healthy, safe, and open work culture that empowers our Teammates. Overview: We are looking...
-
Customer Service Retention Specialist
5 days ago
Work from Home, Philippines Nooro Full time ₱360,000 - ₱372,000 per yearWelcome to Nooro, a place where innovation thrives, and passion leads the way. We are on a quest to redefine the eCommerce landscape, and our journey to excellence begins with our people. At Nooro, we're more than just a team; we're a community driven by the desire to make a significant impact.Job Overview:As a Retention Specialist, you will be responsible...
-
Work from Home, Philippines WINBORNE PTE LTD Full time ₱35,000 - ₱50,000 per yearAbout Winborne:We are a leading waterproofing & leakage repair specialist company in Singapore (Website: ). Established since 1999, we have long-standing reputation and industry trust, that is known for excellent quality of work and customer service. Due to strong business growth, we are seeking a Digital Marketing cum Customer Service Specialist to support...
-
Customer Service Retention Specialist
5 days ago
Work from Home, Philippines Nooro Full timeWelcome to Nooro, a place where innovation thrives, and passion leads the way. We are on a quest to redefine the eCommerce landscape, and our journey to excellence begins with our people. At Nooro, we're more than just a team; we're a community driven by the desire to make a significant impact.Job Overview:As a Retention Specialist, you will be responsible...
-
Senior IT Service Desk Specialist
3 days ago
Work from Home, Philippines Worca Full time ₱800,000 - ₱850,000 per yearABOUT THE ROLEWe are looking for a Senior Technical Support Specialist who combines strong technical skills, excellent communication, and a passion for customer success. You will take ownership of resolving complex customer issues, streamline internal processes, and mentor junior team members, all while acting as a key player bridging Product, Engineering,...
-
Customer Service Retention Specialist
5 days ago
Work from Home, Philippines Nooro Full time ₱360,000 - ₱420,000 per yearJoin Nooro and Turn Cancellations into Customer LoyaltyAt Nooro, we believe every customer interaction is a chance to build trust, create memorable experiences, and nurture long-term relationships. As a leader in the eCommerce health and wellness space, we're looking for a Retention Specialist who can transform returns and cancellations into renewed...
-
Data Services Specialist
1 week ago
Work from Home, Philippines boldr Full time ₱900,000 - ₱1,200,000 per yearA LITTLE BIT ABOUT BoldrBoldr is the first global B-Corp dedicated to delivering world-class Client experiences while creating access to dignified, meaningful work in communities around the world.We are a global team, united by our desire to connect diverse people with common values for boldr impact.We employ just over a thousand team members across five...
-
Amazon Operations Specialist
5 days ago
Work from Home, Philippines AO2 Management Full time ₱528,480 - ₱672,600 per yearAmazon Operations SpecialistSummary & OverviewWe're looking for a talented Amazon Ops Specialist to manage and analyze operations. The Digital Marketing Specialist will be responsible for developing and implementing processes, driving operational goals and developing new strategies. A successful Amazon Operations Specialist keeps up-to-date with the latest...
