Junior Systems Administrator

4 days ago

Ortigas Metro Manila, Philippines Satellite Office Full time ₱40,000 - ₱60,000 per year

The Junior Systems Administrator I will effectively manage tickets and calls throughout their daily duties. In addition, they will help to reduce ticket counts and decrease ticket reopens with fully troubleshooting the issues and/or request. This resource will maximize customer service experience with internal and external users, which the company values customer satisfaction.

Essential Functions:
  • Assist with implementing IT efficiency and self-service.
  • Assist with management of hardware and software vendors.
  • Communicate effectively with management and internal teams.
  • Configure equipment for New Hires & Replacement equipment.
  • Coordinate and execute IT asset lifecycle activities from requisition through disposal.
  • Demonstrates a willingness to work as a member of a team.
  • Demonstrates competence in documenting trouble ticket resolutions, maintains company knowledgebase articles and actively participates in maintaining and support policies and procedures.
  • Demonstrates competence in prioritizing user issues and resolving within company defined Service Level Agreements (SLAs).
  • Demonstrates competence in troubleshooting and resolution of reported issues and the ability to escalate through appropriate channels any issues that cannot be resolved.
  • Demonstrates the ability to manage time and resources in the best interest of the company.
  • Identifies opportunities to see where training needs would improve productivity within the department or within the company.
  • Maintains an ever-increasing level of proficiency in hardware, software, networking, and other technologies related to the IT Ops department.
  • Manage ticketing queue and projects.
  • Perform BitLocker installs, data recovery, and backups.
  • Perform IT Audits/governance as needed.
  • Perform other related duties as assigned.
  • Perform security patching.
  • Respond to IT and end users for resolution of issues and requests.
  • Responsible for obtaining information to diagnose a problem, and simultaneously create, assign, and document issues into the respective documentation platform.
  • Reviews, updates, and maintains tickets until they are closed.
  • Skilled in communication under potentially adverse situations with a focus on customer service and satisfaction.
  • Works closely with the Senior Systems Analyst and ServiceDesk Manager.
Requirements
  • 2 or more years related work experience in helpdesk environment preferred
  • Ability and willingness to accept direction and work in a team environment
  • Ability to gain knowledge and understanding of internal software
  • Able to build solid customer relationships
  • Active Directory
  • Amazon Connect
  • An ability to understand complex issues and learn quickly
  • BitLocker
  • Excellent oral and written communication skills
  • Familiarity with Call Center Environments
  • Knowledge of antivirus tools (Palo Alto Cortex preferred)
  • Good interpersonal skills
  • In-depth knowledge of Microsoft Windows 10/11, Windows Server, Active Directory, Exchange, Office 365, Teams
  • In-depth knowledge of vCenter
  • In-depth knowledge of SANs
  • Knowledge and experience with PCs, Servers, network hardware and software
  • ManageEngine Asset Explorer
  • Mature professional attitude
  • Team player
  • Ticketing systems (JitBit is preferred)
  • Works well under pressure

  • Junior System And Network Administrator

    21 hours ago

    , Metro Manila, Philippines Buscojobs Full time

    About the Role Achieve Without Borders, Inc. is looking for a Junior System and Network Administration professional who will focus on managing and maintaining internal systems, servers, and user accounts, while also providing reliable IT support and network troubleshooting when needed. The ideal candidate has solid experience in Windows Server, Active...

  • Oracle Systems Administrator

    2 days ago

    Ortigas, Metro Manila, Philippines Cepat Kredit Financing Inc. Full time ₱900,000 - ₱1,200,000 per year

    The System Administrator will be responsible for managing the day-to-day operations of the IT infrastructure. This role ensures optimal performance of the company's servers, networks, and systems, both on-premises and in the cloud. He/she will be part of the team that oversees the implementation, maintenance, and troubleshooting of hardware and software...

  • Senior Systems Administrator

    4 days ago

    Manila, National Capital Region, Philippines Lennor Metier Full time $90,000 - $120,000 per year

    Lennor Metier Consulting, a DOLE-licensed headhunting and recruitment agency in the Philippines, is proud to partner with a global shipping and logistics company that is strengthening their Philippine branch. To support this growth, we are hiring Senior Systems Administrator in Pasay City.The RoleThe ideal candidate will be crucial in managing system...

  • Junior System Administrator

    4 days ago

    Manila, National Capital Region, Philippines Macquarie Group Full time ₱1,200,000 - ₱2,400,000 per year

    Join our team as an integral part of our HR Technology Operations group. We are at the helm of an extensive portfolio, including our core Human Resources platforms and a variety of innovative Digital HR solutions.At Macquarie, our advantage is bringing together diverse people and empowering them to shape all kinds of possibilities. We are a global financial...

  • It Systems Administrator

    20 hours ago

    , Metro Manila, Philippines Buscojobs Full time

    Systems Administrator – IT Location: Pasig City, National Capital Region Salary: ₱1,200,000 - ₱2,400,000 Posted today Overview: We are seeking a Systems Administrator – IT to manage and support our business-critical systems in a fast-paced F&B environment. The ideal candidate will have strong experience in Microsoft Dynamics 365 Business Central, ERP...

  • Systems Administrator

    3 weeks ago

    Manila, National Capital Region, Philippines TaskUs Full time

    OverviewTaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in sectors including social media, e-commerce, gaming, streaming media, food delivery,...

  • Systems Administrator

    2 weeks ago

    Manila, Philippines TaskUs Full time

    Overview TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in sectors including social media, e-commerce, gaming, streaming media, food delivery,...

  • Systems Administrator

    4 days ago

    Intramuros, Metro Manila, Philippines Unisys Full time ₱900,000 - ₱1,200,000 per year

    Job Description SummaryProvides ongoing Systems Administration support including installation, maintenance and troubleshooting of hardware, software, applications and connectivity components. Provides technical support and advises on the use of programming tools, database systems and networks. Provides support to address availability and reliability issues...

  • System Administrator

    2 weeks ago

    , Metro Manila, Philippines Amdocs Full time

    Direct message the job poster from Amdocs Who are we? Amdocs helps those who build the future to make it amazing. With our market-leading portfolio of software products and services, we unlock our customers’ innovative potential, empowering them to provide next-generation communication and media experiences for both the individual end user and enterprise...

  • Junior Business Administrative Executive

    4 days ago

    Manila, National Capital Region, Philippines Outsized Full time ₱900,000 - ₱1,200,000 per year

    **This is a 6monthcontract with potential extension,onsiteinPhilippines.Must have experience in a finance or administrative role**Project DescriptionOur client is a global leading FMCG Brand. They are seeking a Junior Business Administrative Executive to support their Finance function in Philippines. In this role, you will support customs clearance, GBS...