Junior Systems Administrator

5 days ago

Ortigas Metro Manila, Philippines Satellite Office Full time ₱40,000 - ₱60,000 per year

The Junior Systems Administrator I will effectively manage tickets and calls throughout their daily duties. In addition, they will help to reduce ticket counts and decrease ticket reopens with fully troubleshooting the issues and/or request. This resource will maximize customer service experience with internal and external users, which the company values customer satisfaction.

Essential Functions:
  • Assist with implementing IT efficiency and self-service.
  • Assist with management of hardware and software vendors.
  • Communicate effectively with management and internal teams.
  • Configure equipment for New Hires & Replacement equipment.
  • Coordinate and execute IT asset lifecycle activities from requisition through disposal.
  • Demonstrates a willingness to work as a member of a team.
  • Demonstrates competence in documenting trouble ticket resolutions, maintains company knowledgebase articles and actively participates in maintaining and support policies and procedures.
  • Demonstrates competence in prioritizing user issues and resolving within company defined Service Level Agreements (SLAs).
  • Demonstrates competence in troubleshooting and resolution of reported issues and the ability to escalate through appropriate channels any issues that cannot be resolved.
  • Demonstrates the ability to manage time and resources in the best interest of the company.
  • Identifies opportunities to see where training needs would improve productivity within the department or within the company.
  • Maintains an ever-increasing level of proficiency in hardware, software, networking, and other technologies related to the IT Ops department.
  • Manage ticketing queue and projects.
  • Perform BitLocker installs, data recovery, and backups.
  • Perform IT Audits/governance as needed.
  • Perform other related duties as assigned.
  • Perform security patching.
  • Respond to IT and end users for resolution of issues and requests.
  • Responsible for obtaining information to diagnose a problem, and simultaneously create, assign, and document issues into the respective documentation platform.
  • Reviews, updates, and maintains tickets until they are closed.
  • Skilled in communication under potentially adverse situations with a focus on customer service and satisfaction.
  • Works closely with the Senior Systems Analyst and ServiceDesk Manager.
Requirements
  • 2 or more years related work experience in helpdesk environment preferred
  • Ability and willingness to accept direction and work in a team environment
  • Ability to gain knowledge and understanding of internal software
  • Able to build solid customer relationships
  • Active Directory
  • Amazon Connect
  • An ability to understand complex issues and learn quickly
  • BitLocker
  • Excellent oral and written communication skills
  • Familiarity with Call Center Environments
  • Knowledge of antivirus tools (Palo Alto Cortex preferred)
  • Good interpersonal skills
  • In-depth knowledge of Microsoft Windows 10/11, Windows Server, Active Directory, Exchange, Office 365, Teams
  • In-depth knowledge of vCenter
  • In-depth knowledge of SANs
  • Knowledge and experience with PCs, Servers, network hardware and software
  • ManageEngine Asset Explorer
  • Mature professional attitude
  • Team player
  • Ticketing systems (JitBit is preferred)
  • Works well under pressure

  • Junior System And Network Administrator

    3 weeks ago

    , Metro Manila, Philippines Buscojobs Full time

    About the Role Achieve Without Borders, Inc. is looking for a Junior System and Network Administration professional who will focus on managing and maintaining internal systems, servers, and user accounts, while also providing reliable IT support and network troubleshooting when needed. The ideal candidate has solid experience in Windows Server, Active...

  • Systems Administrator

    2 weeks ago

    Ortigas, Metro Manila, Philippines iSupport Worldwide Full time ₱900,000 - ₱1,200,000 per year

    Be a part of our fast-growing team and unchain all the possibilitiesWhat is your mission?We are looking for a Systems Administrator to maintain, secure, and optimize our IT infrastructure across virtualized and on-prem environments. You will be responsible for server administration, system performance, patch management, and user access control, ensuring all...

  • Jr. Systems Administrator

    3 weeks ago

    , Metro Manila, Philippines Buscojobs Full time

    About the Company PhilWeb is a publicly listed company and the leading gaming technology provider in the Philippines. It excels in the gaming industry by offering superior and innovative products while maintaining the highest standards of customer service. The company establishes strategic partnerships to ensure a fair, secure, and legal gaming experience...

  • Oracle Systems Administrator

    3 days ago

    Ortigas, Metro Manila, Philippines Cepat Kredit Financing Inc. Full time ₱900,000 - ₱1,200,000 per year

    The System Administrator will be responsible for managing the day-to-day operations of the IT infrastructure. This role ensures optimal performance of the company's servers, networks, and systems, both on-premises and in the cloud. He/she will be part of the team that oversees the implementation, maintenance, and troubleshooting of hardware and software...

  • Systems Administrator

    1 week ago

    Ortigas, Philippines Cepat Kredit Financing Inc. Full time ₱450,000 - ₱600,000 per year

    The System Administrator will be responsible for managing the day-to-day operations of the company's IT infrastructure, focusing on cloud-based servers, systems, and networks. This role ensures optimal performance, security, and reliability of the organization's cloud environment and hosted services. He/she will oversee the implementation, maintenance, and...

  • Cloud Systems Administrator

    1 week ago

    Manila, National Capital Region, Philippines NICE Systems Full time ₱30,000 - ₱60,000 per year

    So, what's the role all about?The Cloud Systems Administrator oversees the management, deployment, and maintenance of NICE CXone's production systems, virtualization, SAN, Public Cloud, and supporting environments. They also manage and maintain lab environments, and lead projects spanning multiple groups. The role involves ensuring the stability, security,...

  • Junior System Quality Assurance

    2 weeks ago

    North Caloocan, Metro Manila, Philippines Ascendens Asia Full time ₱150,000 - ₱250,000 per year

    Job Title: Junior System Quality Assurance (QA) OfficerJob Type: Full-time | Entry LevelDivision: Systems Development and Administration UnitJob Summary: The Junior System Quality Assurance (QA) Officer plays a key role in ensuring the quality, functionality, and usability of systems before deployment. As an entry-level position, this role supports QA...

  • Senior Systems Administrator

    5 days ago

    Manila, National Capital Region, Philippines Lennor Metier Full time $90,000 - $120,000 per year

    Lennor Metier Consulting, a DOLE-licensed headhunting and recruitment agency in the Philippines, is proud to partner with a global shipping and logistics company that is strengthening their Philippine branch. To support this growth, we are hiring Senior Systems Administrator in Pasay City.The RoleThe ideal candidate will be crucial in managing system...

  • junior system engineer

    2 weeks ago

    Manila, National Capital Region, Philippines Actionlabs IT Services Full time ₱240,000 - ₱300,000 per year

    We are looking for a Junior System Engineer who will play a key role in supporting, managing, and maintaining our server infrastructure. The ideal candidate has hands-on experience with Windows Server administration, Active Directory, VMware, and Microsoft 365 management. You will assist in server setup, patching, user management, and ensuring system...

  • Senior Systems Administrator

    2 weeks ago

    Southern Manila District, Philippines Lennor Group Full time

    We at the Lennor Group are urgently looking for a Senior Systems Administrator to join one of our global clients. About Lennor Group As a proud Filipino company, we are committed to providing world-class business and workforce solutions. Our deep market expertise, combined with a global perspective, empowers us to serve businesses of all sizes and industries...