Operations Officer

The Operations Officer leads the department and is responsible for overseeing, directing, coordinating and managing the cost effective and efficient operations of the Business Unit including but not limited to Building and Property Management, Tenant Relations, Safety and Security, Maintenance, Regulatory and Legal Compliances. The PM Manager is also in charge in driving business growth and mentor new breeds of highly talented and skillful workforce true to its core: "The Company in Motion".

1. Operation Management

2. Financial Management

3. Tenant Management

4. Vendor Management

5. Project Development and Asset Management

1. Operation Management.

• Oversees Building and Property Operations, MEPFS, Maintenance, Upkeep, and Safety and Security.
• Ensure engineering practice is within regulatory compliance and standards. Monitor 52 weeks maintenance of Engineering and MST Team.
• Accountable in developing functional strategies and targets to support business goals and objectives.
• Conduct routinary inspections and audit of all property within the area of responsibility.
• Conduct regular coordination/staff meetings to align departmental commitments and action plans.
• Monitoring compliances and progress of team daily, weekly, monthly, quarterly and annual task. Ensuring that the team is within the acceptable performance standard set forth by the management.
• Ensure proper and consistent implementation of Department / Building / Property policies and house rules.
• Review and monitor monthly meter reading of utility consumption.
• Reviews requests such as work permits, job orders and gate pass.
• Ensuring all Business / Operation Regulatory Government licenses and LGU coordination.
• Meet with department heads to ensure proper coordination relevant to business operations.
• Identifies and mitigates operational risks.
• Prepare reports and attend meeting OPCOM, MANCOM, EXECOM or BOARD COM.

2. Financial Management

• Prepares the annual CAPEX and OPEX budget on the prescribed dates required by the management.
• Implement, Control and Manage Department Budget and identifies opportunities for improvement / innovates on solutions that will contribute OPEX Utilization and increase in profitability.
• Identify cost savings measures / program for the department or assigned property.
• Conduct budget review and performance.
• Conduct Departmental Financial Analysis and Forecasting.
• Create income generating programs like Job Orders, Utility Mark Ups, Admin Fees, CUSA Fees, Penalties and Charges, Property Management Services.

3. Tenant Relations

• Provide high level of CRM, create customer service programs to ensure optimal tenant satisfaction and experience.
• Conduct periodic customer feedback in order to improve and increase customer satisfaction and tenant satisfaction.
• Provide timely response to clients' requests, issues and concerns and respond to it accordingly.
• Supervise tenancy fits outs from start to finish. Including review of plans, approval, completions and orientation of contractors ensuring compliances and adherence in building restrictions and policies.

4. Vendor Management

• Coordinating with contractors, suppliers, and third-party service providers such as Housekeeping, Security, Elevators, FDAS, Electro-Mechanical, Sanitary and Plumbing and the like.
• Negotiate contracts, agreements, and terms with vendors, tenants, and property owners.
• In charge in evaluating third party contractors and external agencies review performance and payment.
• Perform due diligence if necessary.

5. Project Development and Asset Management

• Initiate planning, conceptualization, acquisition, management and disposition of land assets and property inventories.
• Managing and maximizing the value of real estate assets by implementing strategies for rental income, property maintenance and cost management.
• Establish and maintain relationships with external stakeholders like landowners, brokers including LGUs.

EDUCATION
: Bachelor's degree in engineering or any similar fields. Master's/Doctoral Degree is an advantage.

EXPERIENCE / TRAINING:
At least 3 to 5 years of relevant experience in Real Estate Operations and General Administration in Senior Management or Junior Executive Role.

Additional Trainings: Property Management / Estate Management / Pollution Control / Safety and Security Management / Facilities Management / Safety Officer / GREEN

KNOWLEDGE / SKILLS / ABILITIES:

• Strong knowledge of Real Estate and Property Management Laws, Regulations and Best Practices.
• Proven track record of leadership in Real Estate and Business Administration or related field Excellent in Strategic Thinking, Planning Abilities and Implementation.
• Strong Leadership, Decisive, and Problem Solver.
• Excellent communication, negotiation CRM and conflict management skills.
• Leadership and Team Management Skills
• Ability to manage multiple properties and tasks
• Collaborative
• High Negotiation Skills

Starting Salary:
P35K plus HMO& Life Insurance