Account Receivable Specialist

1 week ago

Pasig, National Capital Region, Philippines Acquire Intelligence Full time ₱1,200,000 - ₱2,400,000 per year

We're an award-winning global outsourcer providing contact center and back office services on behalf of our global clients. Come work at a place where innovation and teamwork come together to support the most exciting missions in the world

Acquire BPO is an award-winning business process outsourcing provider to some of the world's largest brands. We operate contact centers and back-office services from offshore, nearshore, and onshore locations, servicing clients globally from Australia, the Dominican Republic, the Philippines, and the United States. Known for our commitment to safety, flexibility, and innovation, we strive to be the partner of choice for businesses looking to leverage the best global BPO and AI resources.

Our employee value proposition— "Come for a career, stay for the fun" —reflects our commitment to a vibrant, inclusive, and engaging work environment.

Why Join the A-Team?

  • Work with a global client in a stable and growing industry
  • Day shift schedule – enjoy work-life balance
  • HMO coverage for you
  • Internal promotions and career growth opportunities
  • Be recognized through our 'Value Awards'
  • Access to 2,700+ leadership courses
  • Yearly Kick-Off Parties with major giveaways

About the Role

As an Accounts Receivable Specialist, you will be responsible for receiving payments of levy invoices and accurately recording transactions. You'll be the key liaison for owners, tenants, and stakeholders, ensuring funds are collected in a timely and professional manner while maintaining strong relationships and complying with relevant privacy and security standards.

Key Responsibilities

  • Handle incoming and outgoing correspondence via phone and email
  • Liaise with owners, tenants, contractors, and estate agents to follow up on payments
  • Investigate and establish contact with customers regarding outstanding dues
  • Build rapport and trust with customers to negotiate repayment solutions
  • Handle objections and problem-solve to ensure resolution
  • Coordinate with Owners Corporation Managers to resolve non-payments, including offering extensions and payment plans
  • Issue Arrears and Final Fee Notices using appropriate software tools
  • Schedule and review payment agreements and follow up with third parties for outstanding balances
  • Assist in the issuance of levies and perform levy ledger and banking data reconciliation
  • Send reminder and final notices
  • Collect payments via outbound calls
  • Maintain documentation and compliance with data privacy and information security standards

What You'll Bring

  • At least 1–2 years' experience in accounts receivable, collections, or a related finance role
  • Excellent communication and interpersonal skills
  • Strong attention to detail and a problem-solving mindset
  • Proficiency in data entry, account reconciliation, and using financial systems
  • Ability to work independently and collaborate with cross-functional teams
  • Experience in liaising with multiple stakeholders and managing sensitive information

What Success Looks Like

  • High stakeholder satisfaction
  • Achievement of pre-defined KPIs and SLAs
  • Positive relationships with customers and internal teams
  • Accurate and timely reconciliation and reporting

Our Core Values

  • Collaboration – Brilliant jerks can be brilliant elsewhere
  • Impact – Do, get it done, create impact
  • Passion – Be positive, bring passion and energy
  • Transparency – A transparent team can help each other

What Are You Waiting For?

Join the A-Team and experience the A-Life.

Join the A-Team and experience the A-Life

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