Technical Support Specialist

4 days ago

Ayala Alabang, National Capital Region, Philippines Free Post Job Full time ₱33,000 - ₱40,000 per year
  • Position Title:

CSR (Dayshift - AU Telco)
- Work Location:

Alabang, Muntinlupa City
- Work Setup:

Onsite
- Work Schedule:

Day Shift (6:00 AM - 3:00 PM Manila time)
- Salary:

PHP 33,000 - PHP 40,000

Qualifications:

  • Bachelor's degree in Project Management, Telecommunications, Business, or a related field
  • Minimum 6 to 12 months of experience in a telco project coordination or service delivery role with Australian companies
  • Proficiency in or other project workflow and task management tools
  • Exceptional organizational skills and attention to detail
  • Strong communication and interpersonal skills for dealing with vendors, clients, and cross-functional teams
  • Ability to prioritize tasks and adapt to shifting project demands in a fast-paced environment

Responsibilities/Duties:

  • Assist in the end-to-end management of telecommunications service delivery, from order initiation to completion
  • Use to track project timelines, allocate tasks, monitor progress, and ensure accountability
  • Manage project communications and documentation using Halo PSA and other internal systems
  • Coordinate with internal technical teams, suppliers, and vendors (including TPG Telecom) to fulfill installation and provisioning requirements
  • Maintain accurate data in Zoho CRM for real-time project visibility and smooth handover between teams
  • Identify potential delays, risks, or conflicts in project delivery and escalate or recommend mitigation strategies
  • Prepare and distribute project status updates, reports, and meeting summaries
  • Assist the Project Manager in maintaining project compliance with internal standards and client SLAs
  • Support administrative duties, including scheduling, documentation control, and stakeholder follow-ups

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