Interment Assistant

3 days ago

Santa Rosa City A, Philippines Forest Lake Development Inc. Full time ₱250,000 - ₱400,000 per year

Job Description:

  • Attends to all clients inquiries and booking of interment services, through phone, in person or online
  • Works with the Interment Services Supervisor to manage interment schedules and ensure that interment service standards are followed.
  • Prepares and processes Interment Orders.
  • Communicates accurate information on interment policies, procedures, requirements, fees and the like.
  • Assists the Interment Services Supervisor in coordinating with interment services contractors, technical team, and other 3rd party suppliers and service providers on interment related matters.
  • Responds to customer service issues related to interments in a timely manner.
  • Works with the Interment Services Supervisor to implement the customer feedback survey and system, including collating responses and putting together monthly reports.
  • Monitors and tracks delivery and billing of interment supplies.
  • Prepares necessary job orders, payment requests and other documents as required for interments.

Job Qualifications:

  • Bachelor's degree in any four-year college course.
  • Minimum of one (1) year of experience in a customer-facing role.
  • Proficient in MS Office applications (Word, Excel, etc.).
  • Excellent communication skills, with the ability to convey empathy and compassion.
  • Strong service orientation and interpersonal skills.
  • Ability to maintain composure and professionalism when handling emotional, irate, or demanding customers.
  • Willing to work overtime as needed.
  • Willing to work in Santa Rosa, Nueva Ecija.

Job Type: Full-time

Pay: Php15, Php16,000.00 per month

Benefits:

  • Company Christmas gift
  • Company events
  • Employee discount
  • Health insurance
  • Life insurance
  • Opportunities for promotion
  • Paid training
  • Pay raise
  • Promotion to permanent employee

Ability to commute/relocate:

  • Santa Rosa A: Reliably commute or planning to relocate before starting work (Required)

Education:

  • Bachelor's (Required)

Experience:

  • Customer service: 1 year (Preferred)

Work Location: In person

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