Privacy Incident Reviewer

We're looking for a Privacy Incident Reviewer to join our Integrated Compliance Services team at MBPS. In this role, you are responsible in supporting the Privacy Office in monitoring and reviewing of privacy incidents reported through the official business application. With minimal supervision, the incumbent exercises sound independent judgement including tracking processes of the privacy incident escalation management within the application and other delegated responsibilities associated with the business. The role also ensures that privacy incident management aligns with the global standards and established procedures.

Position Responsibilities:

Privacy Incident Review and Handling:

• Oversee and review privacy incident response and handling reported via authorized system.
• Identify missing / incorrect / inconsistent information based on established global guidelines and procedures.
• Coordinate with the incident reporter to help ensure remediation, containment, and documentation of any missing information is recorded and maintained. Coordinate with the Privacy team to help ensure appropriate escalation for privacy incidents rated as moderate or above (as needed).
• Share insights, trends, metrics, etc., to support stakeholders in quarterly reporting and help mitigate and monitor privacy risks.
• Conduct periodic privacy incident review to ensure incident reporting is timely, accurate, and complete based on established global guidelines and procedures.
• Help identify opportunities for improvement by improving / developing tools, templates, guides to support the privacy risk management program.
• Work with the privacy team to help ensure insights, challenges, and enhancements that arise from incident reviews are incorporated into related communications and updated procedures (e.g., reporting)

Others:

• Provide general support to the overall privacy risk management program as needed.
• Provide general support as part of the ICS Regulatory COE team, if needed.

Required Qualifications:

• Minimum of 3-4 years of professional experience in compliance, audit (external or internal), regulatory, or privacy risk management.
• Compliance experience is essential.
• Bachelor's degree, preferably in business management, accountancy, or internal audit.
• Certifications such as Certified Public Accountant (CPA), Certified Internal Auditor (CIA), or Certified Anti-Money Laundering Specialist (CAMS) are a plus.
• Willingness to work a night shift schedule.

Preferred Qualifications:

• Ability to carry out expected output independently and with minimal supervision.
• Possesses in-depth theoretical and practical knowledge how own area integrates with others' functions.
• Excellent written and verbal communication, organizational, analytical, and problem-solving skills.
• Strong technology skills including knowledge of applicable compliance or business systems (Preferably Archer or OneTrust).
• Strong ethical compass and positive outlook with basic prior compliance experience.
• Basic understanding of the privacy-regulatory environment in which the Company operates and understanding of key compliance requirements applicable to the business.
• Exhibited investment in compliance career (e.g., LOMA certification or CIPM registration) .
• Ability to interact with roles from different areas and at all levels across the organization.
• Applies experience and judgment to be able to identify, assess, and clearly communicate risks and privacy-related requirements with a team to bring processes into compliance.
• Strong Microsoft skills on Word, Excel, PowerPoint, PowerBI, etc. which may be used for reporting purposes.

When you join our team:

• We'll empower you to learn and grow the career you want.
• We'll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
• As part of our global team, we'll support you in shaping the future you want to see.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit .

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact .

Working Arrangement

Hybrid