Trainer (Pioneer Reservations Account)

1 week ago

Quezon City, National Capital Region, Philippines Afni, Inc. Full time

Position Purpose: Deliver training to existing and newly hired employees to prepare for essential duties and tasks. Model company and client expectations by creating a welcoming environment that enables students to reach their maximum potential.


Essential Functions and Responsibilities:

  • Deliver training and instruction to engage and stimulate existing and newly hired employees in a manner that promotes the transfer of knowledge and application of skills.
  • Instructors promote retention through the effective use of questioning, presentation, and facilitation skills and providing feedback and coaching that enhances performance.
  • During instruction, provide and manage an environment that fosters trust, learning, and performance.
  • Plan and prepare for instruction making sure that appropriate instructional methods and materials are used for a specific mode of learning.
  • Assess student learning and performance using evaluation models and tools appropriate for the environment.)
  • Mentor and coach apprentice instructors; train newly assigned instructors; coordinate training activities including operation, quality, and HR presentations.
Qualifications

Job Requirements:

  • At least 2 years completed in college with a minimum 1-year work experience of the same nature and/or title in a BPO setting
  • Amenable to work on-site in SM Fairview, Quezon City
  • Amenable to work on a night schedule
  • Skill in Verbal and written communication to analyze, interpret, and address training needs
  • Knowledge of PC applications such as MS Office, Tableau, etc.
  • Ability to work in a dynamic and time-critical environment
  • Ability to be flexible and quickly adapt to changing business needs and processes

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