Telephone Operator

1 week ago

Quezon City, National Capital Region, Philippines SMA PH NewCo, Inc. Full time ₱265,102 - ₱324,000 per year

Qualifications

  • A minimum of three (3) years of experience in a BPO setup
  • Excellent communication skills, both verbal and written.
  • Proficiency in handling phone calls with professionalism and courtesy.
  • Ability to multitask efficiently while maintaining accuracy.
  • Strong typing skills for note-taking and data entry during calls.
  • Attention to detail to ensure accurate message taking and forwarding.
  • Adaptability to various industries and client needs.
  • Familiarity with telephone systems and call management software.
  • Patience and empathy in dealing with callers, including those in stressful situations.
  • Reliable and punctual attendance, often in a 24/7 work environment.
  • Ability to maintain confidentiality and adhere to data protection regulations.
  • Problem-solving skills to handle unexpected situations and provide appropriate responses.
  • Team player mentality to collaborate with colleagues and supervisors effectively.
  • Willingness to undergo training and continuously improve skills.

Offer

  • Long-term/full-time position
  • Competitive pay is at 23,102.13 gross + 13th Month pay
  • Pay begins on day 1 of training

  • Benefits, such as: Enjoy benefits valued at 324,000 pesos annually

  • HMO Coverage: Medicard with ₱200,000 Maximum Benefit Limit, Private Room Plan plus one (1) approved dependent at  ₱100,000 Maximum Benefit Limit

  • Loyalty Investment Fund: We set aside savings for you—withdraw after 5 years, with more perks at your 10th year.
  • Pag-IBIG MP2 Savings Program:  Where the company will contribute monthly to your MP2 account
  • Memorial Plan Coverage: St. Peter Memorial Plan granted after regularization
  • Work-life balance benefit: 15 annual paid leaves for regular employees to rest, recharge, and enjoy personal time.

  • Attendance and performance-based incentives: Get up to 142,000 pesos worth of performance-based incentives annually

  • Perfect Attendance

  • KPI Superstars
  • Shoutout Incentive
  • Referral Incentive
  • QA Rockstar
  • C3 Champions
  • Client Obs Incentive
  • Quarterly In-person Team-Buildings
  • Annual Company Outing - A yearly team adventure to unwind and celebrate together
  • Annual Year-End Party -  A fun-filled party capped with exciting grand raffle giveaways
  • Annual Performance Review - Performance-based reviews with opportunities for pay raises.
  • Annual Sports Fest -  Show your team spirit and compete in fun games and tournaments
  • 13th-month pay -  Guaranteed additional month's salary every year.

  • Government-mandated benefits:

  • SSS

  • PhilHealth
  • PAG-IBIG
  • Career Advancement Opportunities

To submit your application, please fill out this form

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