Chat Support Specialist

2 days ago

Manila, National Capital Region, Philippines Creators Inc Full time $4,000 per year

We're Hiring Chatters to Join Our Team

Join our elite team and work with a top-performing, US-based OF agency managing high-profile creators. Our chat team is the core of our success, responsible for fan engagement, retention, and revenue.

This is a fast-paced, high-accountability role for individuals who are driven, quick thinkers, and excellent communicators.

What You'll Be Doing:
• Managing chat conversations with fans on behalf of creators

• Responding in character with empathy, energy, and authenticity

• Driving sales through upsells, engaging messages, and fan retention

• Following detailed chat scripts and adapting tone per creator

• Collaborating with our team through feedback loops and ongoing training

Must Haves:
• Fluent English (written and spoken)

• Typing speed of 50+ WPM

• Strong reading comprehension and tone matching

• Fast learner and highly coachable

• Reliable high-speed internet + backup

• A bank account with a routing number and account number (required for biweekly direct deposit)

• Able to work one or more of the following shifts, 6 days a week (including weekends):

  - 12am–6am

  - 6am–12pm

  - 12pm–6pm

  - 6pm–12am

• Comfortable working with sensitive contents

Performance-Driven Role:This position is performance-based. You'll be evaluated regularly on key metrics such as:

• Response time

• Messages per hour

• Grammar and message clarity

• Sales per hour

• Tone accuracy (matching the creator's voice)

• Situational awareness

What We Offer:
• Starting pay of $4/hour USD with opportunities to earn monthly commission on sales

• Paid training & trial period

• Performance bonuses tied to quality and sales

• Fully remote, long-term work

• Biweekly pay via direct deposit

• Opportunities for growth: team leads, QA roles, and more

• Structured and supportive training environment

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