Chat Support Specialist
5 days ago
We're Hiring Chatters to Join Our Team
Join our elite team and work with a top-performing, US-based OF agency managing high-profile creators. Our chat team is the core of our success, responsible for fan engagement, retention, and revenue.
This is a fast-paced, high-accountability role for individuals who are driven, quick thinkers, and excellent communicators.
What You'll Be Doing:
• Managing chat conversations with fans on behalf of creators
• Responding in character with empathy, energy, and authenticity
• Driving sales through upsells, engaging messages, and fan retention
• Following detailed chat scripts and adapting tone per creator
• Collaborating with our team through feedback loops and ongoing training
Must Haves:
• Fluent English (written and spoken)
• Typing speed of 50+ WPM
• Strong reading comprehension and tone matching
• Fast learner and highly coachable
• Reliable high-speed internet + backup
• A bank account with a routing number and account number (required for biweekly direct deposit)
• Able to work one or more of the following shifts, 6 days a week (including weekends):
- 12am–6am
- 6am–12pm
- 12pm–6pm
- 6pm–12am
• Comfortable working with sensitive contents
Performance-Driven Role:This position is performance-based. You'll be evaluated regularly on key metrics such as:
• Response time
• Messages per hour
• Grammar and message clarity
• Sales per hour
• Tone accuracy (matching the creator's voice)
• Situational awareness
What We Offer:
• Starting pay of $4/hour USD with opportunities to earn monthly commission on sales
• Paid training & trial period
• Performance bonuses tied to quality and sales
• Fully remote, long-term work
• Biweekly pay via direct deposit
• Opportunities for growth: team leads, QA roles, and more
• Structured and supportive training environment
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