Crew Travel Associate

3 days ago

Quezon City, National Capital Region, Philippines BruntWork Full time ₱40,000 - ₱60,000 per year

This is a remote position.

Schedule:
Paid Hours per Week: 40 hours
  • Monday's to Friday's from 8:00am – 5:00 pm MST with 1hr unpaid break
Please note that this position can be on shifting schedule. Selected candidates must be open to shifting schedule.

Client Timezone: Central Alberta (Stettler), Canada - MDT



Responsibilities and Skills for this Role:

  • Unparalleled customer service – someone who truly goes above and beyond to retain a client for life
  • Excellent verbal, written and presentation skills – a champion at conveying the value of Elite's service offering and suite of products, and yourself
  • Understanding and anticipating client needs with regards to travel requirements & preferences
  • Working with clients who are on a travel rotation which requires flight & hotel bookings frequently
  • Assisting with Travel emergencies as they occur
  • Immediate and proactive response to client inquiries via phone, e-mail, text or chat when required with itineraries confirmed and sent out same day as requested.
  • Effectively research and make decisions based on the information you have available to you, while balancing the needs of the guest with the needs of the business
  • The accuracy and timely presentation of client travel documentation. 
  • Be an active, contributing team member.  At Elite, our culture is a big deal
  • Share information with fellow Crew Travel Associates to ensure a united, consistent and professional approach to client account management
  • Contribute to the development and maintenance of office systems and processes associated with accounts
  • Ensure all client account information is up to date so that a thorough knowledge and understanding of the account can be made by simply reading the client file
  • Build long-term relationships with clients through service and meaningful connections
  • Phone etiquette and face-to-face interactions with clients in-person or via virtual chat
  • Handling, documenting and resolving customer concerns, complaints, and questions by phone and email
  • Providing accurate travel advice while efficiently managing requests for services and coordinating travel
  • Perform outbound calls to hotel suppliers to ensure bookings and billing have been received
  • Responding professionally, appropriately, and in a timely manner
  • Continually maintain working knowledge of all company products, services, and promotions
  • Additional projects/ assignments as required

Must-haves:

  • Full fluency in English (verbal and written)
  • MUST HAVE A WINDOWS OS COMPUTER​
  • Skillset in Sabre GDS is preferred
  • 5+ years in Corporate or Crew Travel (and/or airline experience)
  • Exceptional customer service focus including the ability to problem solve while balancing the needs of both the customer and the company.
  • Extraordinary time management skills, self-motivated and comfortable handling multiple projects simultaneously
  • A proven track record for punctuality and reliability
  • You are smart, independent, self-motivated, empathetic, solutions focused, and passionate about supporting our clientele
  • Maintain professional appearance and demeanor
  • Ability to meet employment eligibility requirements in Canada 
  • Exceptional attention to detail and proven organizational ability
  • Agrees to background checks to confirm that you are bondable
Independent Contractor Perks:
  • HMO Coverage for eligible locations
  • Permanent work-from-home
  • Immediate hiring
  • Steady freelance job
ZR_28399_JOB

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