Return Authorisation Agent
2 days ago
Dayshift | Australian Account | Electronics Industry
Requirements:
- At least 2 years of experience in Returns & Refunds, preferably within Electronics
- Minimum 2 years handling an Australian account (mandatory)
- Strong English communication skills
- Willing to work onsite (Ortigas) on dayshift
Job Overview
You will play a key role in managing Goods Return (GR) and Return Authorisation (RA) processes. Your work ensures accurate validation of claims, timely return collections, and smooth coordination with customers, retailers, logistics partners, and internal teams. This role directly supports compliance with returns policies and Australian Consumer Law.
Key Responsibilities:
GR Administration:
- Validate GR/RA requests based on company policy and Australian Consumer Law
- Review and verify photographic proof and supporting documents
- Approve or reject RA requests accurately
- Enter return authority and shipping details correctly
- Coordinate with collections team for proper product recovery
- Monitor workload queues and respond to emails promptly
- Support supervisors/managers in clearing pending claims
Reverse Logistics – Collections:
- Coordinate timely collection of defective/commercial products
- Maintain daily pending reports and update return statuses
- Communicate with 3PL, transport partners, retailers, and customers
- Prevent collection failures and logistical errors
- Ensure accurate data entry of consignment, GR/DR, and return details
- Handle customer inquiries professionally and courteously
- Maintain alignment with KPIs and company service standards
-
Return Authorization Agent
4 days ago
Pasig, National Capital Region, Philippines CPS Asia Pacific Full time ₱300,000 - ₱324,000 per yearWe are looking for highly motivated and customer-focused individuals to join our team as Customer Service Specialists for a well-known Electronics and Appliance brand. In this role, you will be the front line in handling customer inquiries, providing product support, and resolving concerns via voice, chat, or email.This is a great opportunity for candidates...
-
Tax Advisor
2 days ago
Pasig, National Capital Region, Philippines WSP in Manila Full time ₱1,200,000 - ₱2,400,000 per yearWSP, world-leading management and consultancy firm, connects you to many opportunities. We are a collaborative team of experts that thrives on challenge and unconventional thinking. At WSP, we make extraordinary efforts to attract, develop, engage, and retain the best professionals in our fields of expertise because this makes us great.TheTax Advisorwill...
-
US Tax Reviewer
13 hours ago
Pasig, National Capital Region, Philippines iSupport Worldwide Full time $100,000 - $120,000 per yearWe are looking for a detail-oriented and knowledgeable U.S. Tax Reviewer with an active U.S. CPA license or Enrolled Agent (EA) designation -preferred but NOT REQUIRED. The role involves reviewing federal and state tax returns for individuals, corporations, partnerships, and trusts. Key responsibilities include ensuring tax compliance, identifying savings...
-
Intermediate Accountant
2 weeks ago
Pasig, National Capital Region, Philippines Staff Domain Inc. Full time ₱50,000 - ₱80,000 per yearSetup and Location: WFH or Hybrid (Ortigas, Alabang, Pampanga, Cebu) Work Schedule: 08:30 AM to 05.30 PM AEST Employment Type: Full-time Ready to do work that actually excites you? We are seeking a detail-oriented and proactive Intermediate Accountant to support our accounting team in preparing individual and business tax returns. This role involves...
-
Accountant cum AP specialist
2 weeks ago
Pasig, National Capital Region, Philippines XP Power Full time ₱104,000 - ₱130,878 per yearAT XP Power, we are committed to our culture that values Customer Focus, Flexibility, Knowledge, Speed and Integrity. Joining our team means you will work in a high performing global company where employees collaborate and strive for excellence.Job DescriptionWe are seeking a technically strong and detail-oriented Senior GL & AP Specialist to join our...
-
IT Technical Support with POS Hardware
1 week ago
Pasig, National Capital Region, Philippines Superkalan Gaz Corporation Full time ₱250,000 - ₱500,000 per yearImplement and maintain various IT Projects such as Point-of-Sale (POS), Store Email, Store Timekeeping, Store Application Manager (SAM), File Transfer Agent, NetworX, Team Viewer, Antivirus, Open Office, Stores Internet Connection, GPS Tracking System and future developments, which requires remote/on-site installation and support.QUALIFICATIONS:Graduate of...
-
Luxury Retail Account
6 days ago
Pasig, National Capital Region, Philippines Top1Movers Worldwide Inc. Full time ₱300,000 - ₱360,000 per yearLuxury Retail Account – Pioneer Wave Bridgetowne (IPI), Pasig City Work Setup: Onsite Application Process: Onsite Start Date: October ClassKey Responsibilities:Handle customer inquiries and support for a high-end retail brandProvide accurate product information, order tracking, and return assistanceMaintain an elevated level of customer service and brand...
-
Finance Associate
2 weeks ago
Pasig, National Capital Region, Philippines OnePropertee Full time ₱1,200,000 - ₱2,400,000 per yearPosition Title:Finance AssociateDepartment:Finance & AccountingReports To:Chief Executive OfficerJob Type:Full-Time Position OverviewThe Finance Associate will support the Finance & Accounting team by handling commission receivables and monitoring, ensuring accurate and timely recording of financial transactions, and assisting with tax-related compliance....
-
Customer Support Executive
1 week ago
Pasig, National Capital Region, Philippines G2 Travel Full time ₱250,000 - ₱500,000 per yearWe are seeking candidates who are amenable to work in a shifting schedule (morning,afternoon, night shift) in our office in Ortigas, Pasig City (Metro Manila).The Company"People don't take trips – trips take people" …… and we're in the business of planning and organising trips all over the globe for almost half a million travellers each year.We're G2...
-
Customer Service Agent
1 week ago
Pasig, Philippines TRANSCOSMOS (MALAYSIA) SDN. BHD. Full timeCustomer Service Agent (Tagalog Speaker- Based in Philippines) As a Call Centre Agent, you will serve as the primary point of contact for customers, delivering exceptional service and support. Your responsibilities include responding to customer inquiries across non-voice channels, resolving issues, and providing accurate information while maintaining a...
-
Customer Service Manager
3 weeks ago
Pasig, Philippines Bold Business Full timeJob Summary We're hiring an experienced, hands‑on Customer Service Manager to lead a remote team supporting a well‑known U.S. e‑commerce retailer. You'll own day‑to‑day operations, performance, and process excellence across Gorgias and Shopify, ensuring fast, empathetic resolutions and consistently high CSAT. This role requires a builder who can...
-
Finance Manager | Work from Home
2 weeks ago
Pasig, Philippines Intogreat Full timeThis is a remote position. Team Supervision Supervise 1 bookkeeping/administration staff member. Oversight of Admin/Bookkeeper Activities including accounting, bookkeeping, payroll & data entry. Oversee Data entry of bills and invoices, enter and maintain month end journals. Provide ad-hoc backfill of these tasks from time to time. Oversee employee...
-
[Permanent WFH] Australian Bookkeeper
3 weeks ago
Pasig, Philippines AMPED HQ PTY LTD Full timeAmped HQ is growing fast! We need the best of the best to come and contribute to our staff & clients. With unprecedented client and employee retention, Amped HQ is out to disrupt the industry in opportunities for both clients and employees. Bringing together the best talent, leadership & systems while fostering real relationships, personal & professional...
-
Accounting Manager/Accountant
1 week ago
Pasig, Philippines Vivco Corp. (Vivaia) Full timeJob Description We are looking for a hands‑on and driven Accountant who will play a foundational role in building and professionalizing the Finance and Accounting function of VIVCO CORP (VIVAIA Philippines). The ideal candidate is someone who can operate independently , establish accounting processes from the ground up, and help implement Microsoft...