Product Support Specialist CSR

2 days ago

Quezon City, National Capital Region, Philippines 1840 & Company Full time $15,000 - $20,000 per year

This is a remote, work from home position. We are seeking a Product Support Specialist  CSR in the Philippines.

We are currently seeking a Customer Service Representative to join our team and assist our valued customers in resolving their inquiries and concerns. If you are a customer-focused individual with excellent communication skills and a strong drive to excel, we want to hear from you

Schedule: 9:00 am EST - 6 pm EST

Rate paid in USD: $
2.48

Requirements

  • A minimum of 3 years of customer service experience, preferably in a contact center or similar environment
  • Fluent in both English both spoken and written
  • Possess their own laptop/desktop that meets the minimum requirements (Processor: minimum i5, RAM: minimum 8GB)
  • Stable and reliable internet connection
  • Strong computer skills and proficiency in various software applications
  • A commitment to providing exceptional customer service and a genuine desire to help customers

Responsibilities

  • Interacting with customers via email, online chat, and phone calls to address their inquiries and concerns
  • Providing prompt and accurate responses to all customer questions, ensuring a positive customer experience
  • Assisting customers in setting up and resolving issues related to their accounts
  • Verifying the identity of customers to maintain account security
  • Managing a high volume of customer interactions effectively and efficiently
  • Identifying and assessing customer needs and taking appropriate actions to ensure their satisfaction
  • Providing customers with accurate, valid, and comprehensive information using the appropriate tools and methods
  • Handling customer complaints, offering suitable solutions and alternatives within established timeframes, and following up to ensure resolution
  • Maintaining detailed records of customer interactions, processing customer accounts, and filing documents in an organized manner
  • Following company communication procedures, guidelines, and policies
  • Going the extra mile to engage and delight customers
  • Striving to achieve and exceed defined productivity and performance goals

Benefits

  • Work from home
  • Access to diverse projects
  • Opportunities for professional growth
  • Collaboration with diverse teams
  • No commute time
  • No dress code (unless there's a meeting)
  • Eco-friendly work lifestyle
  • Exposure to a multicultural team
  • Potential for long-term engagement
  • Improved work-life balance

About 1840 & Company

1840 & Company is a global leader in Business Process Outsourcing (BPO) and remote talent solutions, dedicated to propelling businesses forward through our comprehensive suite of services. We specialize in connecting companies with world-class freelance professionals and delivering top-tier outsourcing services, across over 150 countries worldwide.

Our mission is to empower growth for forward-thinking businesses, seamlessly bridging any skill or resource gaps with our expertly vetted talent pool. We firmly believe in fostering an environment where exceptional individuals can achieve an optimal work-life balance, working remotely from any location, while maximizing their professional growth and earning potential.

We are headquartered in Overland Park, KS, USA with service delivery facilities in the Philippines, India, Ukraine, South Africa and Argentina. We invite you to explore the opportunities we offer and consider joining our exclusive network of global freelance talent. Visit 

 to learn more about us. To explore a wealth of career opportunities and find a role that suits your unique skills and aspirations, please visit our dedicated jobs portal

  • Product Support Specialist I

    2 days ago

    Quezon City, National Capital Region, Philippines RELX Full time $60,000 - $80,000 per year

    DescriptionLexisNexis ThreatMetrix is an enterprise solution for digital identity intelligence and digital authentication that is trusted by over 5,000 leading global brands to inform daily transaction decisions. By combining digital identity insights built from billions of transactions with leading analytic technology and embedded machine learning, our...

  • URGENT: Spanish-speaking CSRs

    2 days ago

    Quezon City, National Capital Region, Philippines Nezda Technologies, Inc. Full time ₱150,000 - ₱300,000 per year

    Calling out all Spanish-speaking CSRs in Metro Manila.Start Date: September 2025 Available Spanish-speaking roles: Spanish Accounts Receivable, Collections Spanish Language Specialist Spanish HR SpecialistWork setup: On-site, Quezon CityWork schedule: Night shift Qualifications: At least 6 months of experience in BPO handling Spanish (any line of...

  • Production Support Specialist

    4 days ago

    Mandaluyong City, National Capital Region, Philippines beBeeCorporate Full time ₱800,000 - ₱1,200,000

    Job Title: Corporate Production Support SpecialistJob Description:We are seeking a highly skilled and experienced Corporate Production Support Specialist to join our team. The successful candidate will be responsible for monitoring and maintaining the efficiency of our products and services.Provide end-to-end production support to ensure effective...

  • Product Support Specialist

    2 days ago

    Makati City, National Capital Region, Philippines iRely Full time $60,000 - $80,000 per year

    About iRelyIn 2008, iRely began selling its Commodity Management system to producers and processors. Since then, we have continued to expand and implement new software designed to deliver business management solutions for the petroleum distribution, retail, agriculture, and commodity industries.Today, iRely remains privately owned and self-funded, with a...

  • CSR Manager

    2 days ago

    Mandaluyong City, National Capital Region, Philippines Quanta Paper Corporation Full time $40,000 - $80,000 per year

    Key Responsibilities of a CSR ManagerStrategic LeadershipDevelop and implement customer service strategies aligned with company goals.Set performance standards, policies, and procedures for the customer service department.Team & Operations ManagementLead, mentor, and manage supervisors and CSR staff.Oversee daily operations to ensure smooth workflow and...

  • Production Support Specialist

    6 hours ago

    Makati City, National Capital Region, Philippines OpenText Full time $104,000 - $130,878 per year

    AI-First. Future-Driven. Human-Centered.At OpenText, AI is at the heart of everything we do—powering innovation, transforming work, and empowering digital knowledge workers. We're hiring talent that AI can't replace to help us shape the future of information management. Join us.OPENTEXTOpenText is a global leader in information management, where...

  • CSR- Online Booking Assistant

    6 days ago

    Quezon City, National Capital Region, Philippines Orbit Teleservices Full time

    CSR- Online Booking Assistant - Fresher FriendlyJoin to apply for the CSR- Online Booking Assistant - Fresher Friendly role at Orbit Teleservices.ResponsibilitiesHandle customer inquiries, issues, and complaints in a professional and effective manner, escalating complex concerns as needed to ensure timely resolution.Accurately document customer interactions,...

  • CSR Healthcare Account

    3 days ago

    Quezon City, National Capital Region, Philippines Jocson College Inc. Full time

    CSR Healthcare Account - College Graduate with or w/o work experienceSagilityLocation: Quezon City, National Capital Region (NCR)Job DescriptionWe are seeking candidates for the CSR Healthcare Account at Sagility. The role involves handling inbound calls, providing exceptional customer service, troubleshooting, and ensuring customer satisfaction. Candidates...

  • CSR Healthcare Account

    3 days ago

    Quezon City, National Capital Region, Philippines Jocson College Inc. Full time

    CSR Healthcare Account - Completed 2 years in College with 6 months work experienceSagilityLocation: Quezon City, National Capital Region (NCR)Job DescriptionWe are seeking candidates for the CSR Healthcare Account at Sagility. The ideal candidate should have:At least a Bachelor's/College Degree, some college experience (but did not graduate) in any...

  • CSR- Project Odyssey

    2 days ago

    Quezon City, National Capital Region, Philippines ESOL IT SERVICES INC. Full time ₱600,000 - ₱1,200,000 per year

    Job Title: CSR- Project Odyssey (Expense)Work Arrangement: Onsite/ Full TimeLocation: Quezon CityJob Overview:We are looking for a dedicated and customer-focused Customer Service Representative (CSR) to join Project Odyssey (Expense). The role involves handling customer inquiries, providing support for expense and credit card-related transactions, and...