Senior Engineering Manager

1 day ago

Quezon City, National Capital Region, Philippines UnitedHealth Group Full time ₱80,000 - ₱120,000 per year
Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.

We are seeking a strategic and technically proficient Senior Manager of Engineering to lead our Voice Operations team. This role is responsible for overseeing the design, deployment, and operational support of voice services, including VoIP, SIP, unified communications, and legacy telephony systems. The ideal candidate will bring deep expertise in voice technologies, solid leadership skills, and a passion for driving operational excellence and innovation.

Primary Responsibilities:
  • Lead and manage a team of voice engineers and operations specialists
  • Oversee the architecture, implementation, and maintenance of voice platforms (VoIP, SIP, PBX, SBCs, etc.).
  • Ensure high availability, performance, and security of voice services across the enterprise.
  • Collaborate with cross-functional teams including IT, Network Engineering, Security, and Service Desk
  • Drive automation and modernization initiatives within voice operations
  • Manage vendor relationships and service contracts related to voice infrastructure
  • Develop and maintain operational KPIs, SLAs, and capacity planning metrics
  • Provide escalation support and incident management for voice-related issues
  • Stay current with industry trends and emerging technologies in voice and unified communications
  • Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regard to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so
Required Qualifications:
  • 8+ years of experience in voice engineering or operations, with at least 3 years in a leadership role
  • Solid knowledge of VoIP protocols (SIP, RTP), PBX systems, SBCs, and unified communications platforms (e.g., Cisco, Microsoft Teams)
  • Experience with cloud-based voice services and hybrid environments
  • Proven track record of leading technical teams and delivering complex projects
  • Proven excellent communication, organizational, and problem-solving skills
Preferred Qualifications:
  • Experience with voice monitoring and troubleshooting tools (e.g., Wireshark, SolarWinds)
  • Experience with automation tools and scripting (Python, PowerShell)
  • Experience building and leveraging AI tools
    Familiar with the Service Now platform
  • Knowledge of regulatory compliance (e.g., E911)
At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone - of every race, gender, sexuality, age, location and income - deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

Optum is a drug-free workplace Optum Global Solutions (Philippines) Inc. All rights reserved.

  • Senior Mechanical Engineer

    2 weeks ago

    Quezon City, National Capital Region, Philippines Black & White Engineering Full time ₱1,200,000 - ₱2,400,000 per year

    Senior Mechanical Engineer at Black & White Engineering Vertis North, Quezon CityBlack & White Engineering is a multi-award-winning engineering consultancy, with nearly 900 employees in teams based in our UK, European, Middle East and Asia Pacific offices. We have been providing a wide range of Mechanical, Electrical and Plumbing (MEP) engineering...

  • Senior Electrical Engineering

    3 days ago

    Quezon City, National Capital Region, Philippines DesignTech Engineering Consultants Full time ₱1,200,000 - ₱2,400,000 per year

    Job Title: Electrical Engineer Location: Saudi ArabiaJob Description:We are seeking a highly skilled Electrical Engineer to join our team in Saudi Arabia. The ideal candidate will have 7+ years of professional experience in electrical engineering, with a strong background in design, installation, testing, and maintenance of electrical systems for industrial...

  • Project Division Engineer

    7 days ago

    Quezon City, National Capital Region, Philippines CABLEKON ENGINEERING SERVICES Full time ₱40,000 - ₱50,000 per year

    Prepare, review, and implement electrical project plans, designs, and schedules.Monitor project progress and ensure timely completion of deliverables.Coordinate with project managers, engineers, and other technical teams to achieve project goals.Supervise installation, testing, and commissioning of electrical systems and equipment.Provide technical guidance...

  • Senior Civil Engineer

    1 week ago

    Quezon City, National Capital Region, Philippines Mech-Air Systems Corp Full time ₱180,000 - ₱270,000 per year

    We are seeking a highly skilled Senior Civil Engineer to lead and manage the design, planning, and execution of civil engineering projects. The ideal candidate will have strong technical expertise, project management experience, and the ability to mentor junior staff while ensuring projects are completed on time, within budget, and in compliance with all...

  • design delivery manager

    3 days ago

    Quezon City, National Capital Region, Philippines Black & White Engineering Full time ₱1,200,000 - ₱2,400,000 per year

    Date : 13/10/2025JOB OVERVIEWBlack & White Engineering is a multi-award-winning engineering consultancy, with over 900 employees in teams based in our UK, European, Middle East and Asia Pacific offices. We have been providing a wide range of engineering consultancy services since 2007.Our engineering expertise reaches across all sectors of the construction...

  • Senior Operations Engineer

    1 week ago

    Quezon City, National Capital Region, Philippines D'Emploi Human Resource Management Services Full time ₱600,000 - ₱1,200,000 per year

    We are hiring two licensed Civil Engineers to join our Construction Management team as Senior Operations Engineers. Both roles are project management–focused and will serve as key Points of Contact (POCs) for container house/facility projects.Key ResponsibilitiesLead and manage project execution for container houses/facilities.Oversee architectural,...

  • Senior Quality Engineer

    1 day ago

    Quezon City, National Capital Region, Philippines Pointwest Full time ₱60,000 - ₱120,000 per year

    Senior Quality EngineerAs a Senior Quality Engineer at Pointwest, you will lead the design, development, and implementation of automated testing solutions using Tricentis Tosca. You will work closely with project managers, developers, and client stakeholders to ensure high-quality software delivery while fostering a culture of Leadership, Excellence, and...

  • Senior Electrical Engineer

    1 week ago

    Quezon City, National Capital Region, Philippines Mech-Air Systems Corp Full time ₱60,000 - ₱120,000 per year

    We are seeking an experienced Senior Electrical Engineer to join our dynamic engineering team. The ideal candidate will lead the design, development, and implementation of electrical systems and components across various projects. This role involves collaborating with cross-functional teams to ensure high-quality, cost-effective, and innovative engineering...

  • Senior DevOps Engineer

    7 days ago

    Quezon City, National Capital Region, Philippines Peregrine Consulting Ltd Full time ₱120,000 - ₱180,000 per year

    Job SummaryAs a Senior DevOps Engineer, you will play a key leadership role in ensuring the reliability, scalability, and performance of mission-critical Financial Market applications. You will oversee end-to-end DevOps operations — from incident management and system monitoring to automation and performance optimization — ensuring seamless delivery...

  • principal hydrogeologist

    7 days ago

    Quezon City, National Capital Region, Philippines Black & White Engineering Full time ₱900,000 - ₱1,200,000 per year

    Date : 30/10/2025JOB OVERVIEWBlack & White Engineering is a multi-award-winning engineering consultancy, with over 1000 employees in teams based in our UK, European, Middle East and Asia Pacific offices. We have been providing a wide range of engineering consultancy services since 2007.Our engineering expertise reaches across all sectors of the construction...