Logistics Coordinator

16 hours ago

Manila, National Capital Region, Philippines SupportNinja Full time

Ready to Keep the World Moving? Join Us as a Logistics Coordinator As a Logistics Coordinator, you'll be the engine that keeps orders moving, customers smiling, and operations humming. From tracking shipments to solving delivery puzzles, your day is all about precision, communication, and impact.

Work Set Up: Remote

Employment Type: Full-Time

Schedule: Shifting/Night Shift

Equipment: Bring-Your-Own Device (BYOD)

What does a day in the life of a Logistics Coordinator look like?

  • Process and track incoming customer orders within the call center system.
  • Coordinate with warehouse teams to ensure accurate picking, packing, and shipping of orders.
  • Track and monitor shipments, providing status updates to call center agents and customers.
  • Address customer inquiries related to order status, shipping delays, and returns.
  • Research and resolve logistical issues, such as lost packages, damaged goods, or incorrect shipments.
  • Maintain accurate records of inventory levels, shipment details, and returns.
  • Collaborate with carriers to ensure timely deliveries and cost-effective shipping solutions.
  • Identify opportunities for improvement in logistics processes and implement efficiency measures.
  • Assist with the development and implementation of new logistics procedures for the call center.

What are the required qualifications of a Logistics Coordinator?

  • Minimum 1 year of experience in a customer service or logistics-related role.
  • Strong understanding of basic logistics principles (order processing, inventory management, shipping procedures).
  • Excellent organizational and time management skills.
  • Proficient in Microsoft Office Suite (Excel, Word).
  • Excellent communication and interpersonal skills.
  • Ability to work independently and as part of a team.
  • Problem-solving and analytical skills.
  • Attention to detail and accuracy.

Ninja Perks and Benefits

  • Competitive compensation
  • HMO activated on your 1st day
  • Remote
  • Adherence to government-mandated benefits
  • Retirement Savings Program with Company Matching
  • Life Insurance
  • Generous Paid time off + birthday leave
  • Opportunities for skills training and professional development

Experience infinite fun so you can have infinite growth. Discover A Better Way to Grow Are you ready?

Fast-track your application for the Logistics Coordinator role and dive straight into your next big opportunity, Access your Instant Interview here:

Disclaimer:

The duties and responsibilities listed above describe the post as it is in general terms and are not definitive. The post holder is expected to accept any reasonable alterations that may from time to time be necessary.

SupportNinja is proud to be an Equal Employment Opportunity employer, and we do not discriminate based upon race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, veteran status, disability, or other applicable legally protected characteristics under federal, state, or local law.

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