Customer Services Representative

5 days ago

Mandaue City, Central Visayas, Philippines YWA HUMAN RESOURCE CORPORATION Full time ₱250,000 - ₱350,000 per year

About the role

We are seeking a highly motivated and customer-focused Customer Services Representative to join our dynamic team at YWA HUMAN RESOURCE CORPORATION'. In this full-time, virtual role, you will be responsible for providing exceptional customer service and support to our valued clients. With a focus on delivering seamless virtual processes, you will play a crucial part in enhancing the overall customer experience.

What you'll be doing

  1. Handling a variety of customer inquiries and concerns via telephone, email, and other communication channels
  2. Resolving customer issues efficiently and effectively, while adhering to company policies and procedures
  3. Providing accurate information and guidance to customers, addressing their needs and concerns
  4. Maintaining detailed records of customer interactions and transactions
  5. Identifying opportunities to improve customer satisfaction and recommend process enhancements
  6. Participating in team meetings and training sessions to continuously develop your skills

What we're looking for

  1. Minimum 1 year of experience in a customer service or call centre environment
  2. Excellent communication and interpersonal skills, with the ability to engage with customers in a professional and empathetic manner
  3. Strong problem-solving and critical thinking skills to effectively handle a variety of customer inquiries
  4. Proficiency in using computer software and various communication platforms
  5. A team player with a positive attitude and a commitment to delivering exceptional customer service
  6. Ability to work effectively in a virtual environment and adapt to changing customer needs

What we offer

At YWA HUMAN RESOURCE CORPORATION', we are committed to creating a positive and supportive work environment that enables our employees to thrive. In addition to a competitive salary, we offer a range of benefits, including:

  1. Comprehensive health insurance coverage
  2. Generous paid time off and holiday leave
  3. Opportunities for career development and skill-building
  4. Collaborative team environment and work-life balance initiatives

Join our team and be a part of a company that values its employees and strives to deliver exceptional customer service.

About us

YWA HUMAN RESOURCE CORPORATION' is a leading provider of innovative human resource solutions, serving clients across diverse industries. With a strong focus on customer satisfaction, we are committed to empowering our employees and fostering a positive and inclusive work culture. As a fast-growing company, we offer ample opportunities for professional development and personal growth.

Apply now and start your journey with YWA HUMAN RESOURCE CORPORATION'

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