
Customer Services Representative
3 days ago
About the role
We are seeking a highly motivated and customer-focused Customer Services Representative to join our dynamic team at YWA HUMAN RESOURCE CORPORATION'. In this full-time, virtual role, you will be responsible for providing exceptional customer service and support to our valued clients. With a focus on delivering seamless virtual processes, you will play a crucial part in enhancing the overall customer experience.
What you'll be doing
- Handling a variety of customer inquiries and concerns via telephone, email, and other communication channels
- Resolving customer issues efficiently and effectively, while adhering to company policies and procedures
- Providing accurate information and guidance to customers, addressing their needs and concerns
- Maintaining detailed records of customer interactions and transactions
- Identifying opportunities to improve customer satisfaction and recommend process enhancements
- Participating in team meetings and training sessions to continuously develop your skills
What we're looking for
- Minimum 1 year of experience in a customer service or call centre environment
- Excellent communication and interpersonal skills, with the ability to engage with customers in a professional and empathetic manner
- Strong problem-solving and critical thinking skills to effectively handle a variety of customer inquiries
- Proficiency in using computer software and various communication platforms
- A team player with a positive attitude and a commitment to delivering exceptional customer service
- Ability to work effectively in a virtual environment and adapt to changing customer needs
What we offer
At YWA HUMAN RESOURCE CORPORATION', we are committed to creating a positive and supportive work environment that enables our employees to thrive. In addition to a competitive salary, we offer a range of benefits, including:
- Comprehensive health insurance coverage
- Generous paid time off and holiday leave
- Opportunities for career development and skill-building
- Collaborative team environment and work-life balance initiatives
Join our team and be a part of a company that values its employees and strives to deliver exceptional customer service.
About us
YWA HUMAN RESOURCE CORPORATION' is a leading provider of innovative human resource solutions, serving clients across diverse industries. With a strong focus on customer satisfaction, we are committed to empowering our employees and fostering a positive and inclusive work culture. As a fast-growing company, we offer ample opportunities for professional development and personal growth.
Apply now and start your journey with YWA HUMAN RESOURCE CORPORATION'
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