Customer Services Representative

3 days ago

Mandaue City, Central Visayas, Philippines YWA HUMAN RESOURCE CORPORATION Full time ₱150,000 - ₱250,000 per year

About the role

YWA HUMAN RESOURCE CORPORATION' is seeking a highly motivated and customer-oriented Customer Services Representative to join our virtual team. In this full-time role, you will be responsible for providing exceptional customer service and support to our clients via phone and digital channels. The role is based in Mandaue City, Cebu.

What you'll be doing

  1. Responding to inbound customer inquiries and requests in a timely and professional manner
  2. Troubleshooting and resolving customer issues efficiently and effectively
  3. Providing accurate information and guidance to customers
  4. Maintaining detailed records of customer interactions
  5. Identifying and escalating complex or sensitive issues as appropriate
  6. Actively contributing to the continuous improvement of customer service processes and procedures
  7. Adhering to all relevant policies, procedures and regulatory requirements

What we're looking for

  1. Proven experience in a customer service or call centre role, preferably in the financial services industry
  2. Excellent communication and interpersonal skills, with the ability to build rapport and provide a personalized customer experience
  3. Strong problem-solving and critical thinking skills, with the ability to analyse and resolve complex customer issues
  4. Proficient in the use of relevant computer systems and software applications
  5. A collaborative team player with a positive attitude and the ability to work effectively in a fast-paced environment
  6. A commitment to providing exceptional customer service and exceeding customer expectations

What we offer

At YWA HUMAN RESOURCE CORPORATION', we are committed to creating an inclusive and supportive workplace where our employees can thrive. We offer a range of benefits, including competitive remuneration, opportunities for professional development, and a flexible work environment. We also prioritize the wellbeing of our employees and provide access to various health and wellness initiatives.

About us

YWA HUMAN RESOURCE CORPORATION' is a leading provider of comprehensive human resource solutions, including recruitment, talent management, and HR consulting services. With a strong focus on customer service and a commitment to excellence, we have established a reputation as a trusted partner to businesses of all sizes. Our team of dedicated professionals is passionate about helping our clients and employees succeed.

If you are excited about this opportunity and believe you have the skills and experience to excel in this role, we encourage you to apply now.

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