Operation Manager

3 days ago

Manila, National Capital Region, Philippines Brand Collective Full time $90,000 - $120,000 per year

Job Description:

We are seeking a results-driven leader to oversee and optimize our business operations across multiple channels. The role includes:

  • Leading and managing end-to-end e-commerce operations, ensuring timely and accurate order fulfillment

  • Overseeing retail operations to ensure seamless in-store execution and alignment with brand standards

  • Directing customer service operations, driving excellence in customer experience and issue resolution

  • Continuously improving operational efficiency through process enhancements and performance monitoring

  • Ensuring robust warehouse and inventory controls for accurate stock management and smooth logistics

Qualifications:

  • Bachelor's Degree in Business Administration, Operations Management, or a related field

  • At least 8 years of proven experience in e-commerce operations or a similar operational leadership role

  • Strong proficiency in Microsoft Excel for data analysis and reporting

  • Working knowledge of ERP systems, e-commerce platforms, order management, and warehouse management software

  • Excellent problem-solving skills with the ability to think critically and make sound decisions under pressure

  • Demonstrated project management and organizational skills, with the ability to lead cross-functional initiatives

  • Demonstrated experience in people management, including supervising teams, coaching staff, and driving performance improvement

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