US Healthcare Team Leader

11 hours ago


Pasig, National Capital Region, Philippines Neolytix LLC Full time ₱450,000 - ₱600,000 per year

Neolytix is a multi-line Management Service Organization (MSO) providing support to the smaller healthcare providers and practices so they can remain competitive in our Healthcare system. Together with Practice Tech Solutions (digital division), we provide end to end nonclinical services to healthcare providers.

Neolytix is building a truly global and modern workplace with a commitment to a 100% virtual remote workforce.

Key Responsibilities:

  • Lead a team of Customer Service Professionals.
  • Respond to clients on any process related queries and manage 1st level escalations.
  • Monitoring and managing workflow or daily targets to assure timely delivery of agreed SLA's.
  • Tracking and maintaining metrics for a variety of data includes attendance, productivity, etc.
  • Develop processes to improve productivity and quality of the team.
  • Participate in the new pilots projects & work towards proper transition of knowledge to team.
  • Work with managers to resolve any personnel problems or conflicts that may arise in the team.
  • In addition to administrative responsibilities, the Team leader may be expected to perform follow-up work as well depending upon the requirement.
  • Identify trends within the portfolio to aid collections and improve the productivity.

Job Type: Full-time

Job Type: Full-time

Pay: Php35, Php50,000.00 per month

Benefits:

  • Company events
  • Health insurance
  • Paid training

Application Question(s):

  • Current/Previous Monthly Salary in PHP
  • Expected Monthly Salary in PHP
  • How many years of leadership experience do you have in managing a healthcare account?
  • Are you amendable to work in Hybrid set up in our office in Eastwood, Quezon City?
  • Are you currently residing in any of the locations below:

  • Marikina

  • Pasig
  • Antipolo
  • Rizal
  • Quezon City near Eastwood

Work Location: Hybrid remote in Pasig



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