Senior Project Manager

The Senior Project Manager will define, scope, initiate and manage large company projects and operational aspects of the Manila Global Center. This role is expected to display core competencies such as Project Delivery, Financial Management, Risk Management, and Estimating and Planning.

About the Role

In this opportunity, as a Senior Project Manager , you will:

• Lead and implement projects and programs that will arise on internal and external requests that align with the Operations Center's goals and vision.
• Partnering with support groups locally and globally to extend support on wellbeing initiatives & projects that impact savings/employee wellbeing.

This would include all stages of project/program management including the following :

• Defines, documents and executes projects of extremely high risk, complexity, and visibility, actively participating in all phases of the project.
• Identifies, assesses, and manages risks to the success of the project. Drafts feasibility studies, risk assessments, and statements of work.
• May develop or assist in developing business cases for large projects with a significant impact on company goals. Responsible for producing all typical project documentation - detailed project plans, work plans, schedules, project estimates, conversion schedules, resource plans, and status reports.
• Determines project scope and methodology. Has the responsibility to ensure project deliverables are demonstrably fit for purpose.
• Gains commitments to ensure corrective actions are taken if costs, timescales, or resources deviate from agreed tolerances. - Ensures all parties are aware of project scope and milestones. Highlights divergence from that scope, and adjusts it where necessary to reflect changing circumstances, acts as a communication liaison.
• Manage the site operations effectively, ensure that we operate as One TR team on the ground, working collaborate with all support functions to improve governance & support the business teams. Manage relationships effectively with local and global stakeholders, and meet their requirements.
• Involvement and decision making on BCP situations and mitigating location risks.
• Lead and drive employee engagement initiatives. Some key initiatives that will be conducted are Family day, Team Building, Planning, Annual Year-End Party
• Create a high-performance culture by managing effectively, differentiating performance, developing talent, and building diverse and inclusive teams
• Build a network with the external bodies like AmCham, IBPAP, GCCC, GPTW, to leverage and adopt best practices.
• Ensure optimal performance of the team members, advocate continuous learning, and live out TR's core values.

About You

You are a fit for the role of Senior Project Manager if you have:

• Bachelor's Degree or equivalent required; PMP preferred but not a requirement.
• Minimum of 10+ years in project and operations management, ideally within a captive or BPO environment.
• Strong ability to analyze, strategize, and make decisions on site-impacting initiatives. Skilled in driving, monitoring, and reporting projects in collaboration with leadership teams.
• Accountable for smooth day-to-day site operations, balancing functional team requirements, managing relationships with support functions, monitoring site budget, and sharing best practices across operational centers.
• Confident communicator and presenter with excellent written and verbal communication skills.
• Proven ability to lead teams effectively and foster collaboration.

What's in it For You?

• Hybrid Work Model: We've adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office-based roles while delivering a seamless experience that is digitally and physically connected.
• Flexibility & Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset. This builds upon our flexible work arrangements, including work from anywhere for up to 8 weeks per year, empowering employees to achieve a better work-life balance.
• Career Development and Growth: By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrow's challenges and deliver real-world solutions. Our Grow My Way programming and skills-first approach ensures you have the tools and knowledge to grow, lead, and thrive in an AI-enabled future.
• Industry Competitive Benefits: We offer comprehensive benefit plans to include flexible vacation, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing.
• Culture: Globally recognized, award-winning reputation for inclusion and belonging, flexibility, work-life balance, and more. We live by our values: Obsess over our Customers, Compete to Win, Challenge (Y)our Thinking, Act Fast / Learn Fast, and Stronger Together.
• Social Impact: Make an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annually and opportunities to get involved with pro-bono consulting projects and Environmental, Social, and Governance (ESG) initiatives.
• Making a Real-World Impact: We are one of the few companies globally that helps its customers pursue justice, truth, and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world.