Change and Process Management Lead

4 days ago

Philippines Globe Telecom Full time ₱1,200,000 - ₱2,400,000 per year

At Globe, our goal is to create a wonderful world for our people, business, and nation. By uniting people of passion who believe they can make a difference, we are confident that we can achieve this goal.

Job Description

The Change and Process Management Lead is pivotal in driving operational excellence by spearheading initiatives that streamline processes and leverage automation to optimize efficiency. This role is essential in leading the execution of change management strategies, identifying and capitalizing on opportunities for process improvements, and deploying solutions that enhance productivity, reduce operational costs, and foster a culture of continuous improvement. Additionally, this role will manage and enhance SPP data and information, ensuring its accuracy and strategic value. The Change and Process Management Lead is crucial in cultivating a culture of innovation and excellence, ensuring the organization remains competitive and agile in a rapidly evolving business environment.

DUTIES AND RESPONSIBILITIES:

  1. AUTOMATION OPTIMIZATION:

  2. Own and drive all automation requirements for the SPP workstream to streamline workflows, reduce manual efforts, and increase efficiency.

  3. Spearhead the integration of SPP tools with the Network Digitalization Team and Globe systems to ensure seamless operations.

  4. CHANGE AND PROCESS IMPROVEMENT

  5. Directly lead the execution of change management strategies to facilitate smooth transitions and adoption of new processes and tools.

  6. Identify, analyze, and optimize existing SPP processes to improve efficiency, reduce costs, and enhance performance.

  7. Implement solutions that drive efficiency and foster a culture of continuous improvement across the organization.

  8. PROJECT MANAGEMENT:

  9. Manage the end-to-end lifecycle of process and automation projects, including requirement gathering, development, deployment, training, and post-implementation support.

  10. Ensure compliance with project process and documentation requirements (e.g., project charters, PM plans, dashboards).
  11. Collaborate with cross-functional teams to understand needs, gather feedback, and implement automation and process improvements.

  12. Provide training and support to team members and stakeholders on new processes and automation tools for successful adoption.

  13. OPERATIONAL SUPPORT AND SPECIAL INITIATIVES:

  14. Directly manage the data lifecycle and retention policies for SPP, ensuring data accuracy and compliance.

  15. Take ownership of all platforms containing SPP information and data, ensuring their effective management and utilization.

  16. OTHERS

  17. Completes other special projects and ad hoc assignments such as innovation and transformation opportunities, related to SPP1

  18. Adopt a techco mindset, embrace Globe's Digital for all mantra and leverage the Globe group's portfolio to further increase value with business partners.

Equal Opportunity Employer

Globe's hiring process promotes equal opportunity to applicants, Any form of discrimination is not tolerated throughout the entire employee lifecycle, including the hiring process such as in posting vacancies, selecting, and interviewing applicants.

Globe's Diversity, Equity and Inclusion Policy Commitment can be accessed

here

Make Your Passion Part of Your Profession. Attracting the best and brightest Talents is pivotal to our success. If you are ready to share our purpose of Creating a Globe of Good, explore opportunities with us.

  • Change Management Lead

    3 weeks ago

    , , Philippines Metrobank Full time

    Press Tab to Move to Skip to Content Link Here at Metrobank, we don't simply hire employees—we hone future leaders. We provide opportunities that enhance your skills and unlock your talents, helping you evolve into a well-rounded individual. We supply you with all the pieces you need to do your best work, unleashing your full potential to help you secure...

  • Change Manager

    5 days ago

    , Metro Manila, Philippines Nezda Global Full time

    About the Role As the Change Management Lead , you’ll oversee end-to-end change management across infrastructure initiatives, ensuring every implementation is executed flawlessly and risk‑free. You’ll partner closely with business and technology teams, coordinate CAB activities, and maintain strong governance standards. Key Responsibilities Own the...

  • Change Manager

    1 week ago

    , Metro Manila, Philippines GCash Full time

    Do you want to take the first step in making Filipinos’ lives better every day? Here in GCash we want to stay at the forefront of the FinTech industry by creating innovative, meaningful, and convenient financial solutions for the nation! Join the G Nation today! As a Change Manager, you will be responsible for managing and ensuring successful...

  • Transformation Manager

    3 days ago

    , Metro Manila, Philippines Metropolitan Bank & Trust Company Full time

    Be #InGoodHands with Metrobank! Here at Metrobank, we don't simply hire employees—we hone future leaders. We provide opportunities that enhance your skills and unlock your talents, helping you evolve into a well-rounded individual. We supply you with all the pieces you need to do your best work, unleashing your full potential to help you secure your future...

  • Critical Incident, Change And Problem Lead

    3 weeks ago

    , Metro Manila, Philippines Buscojobs Full time

    Job Description Critical Incident Change And Problem Lead Posted today Responsibilities Incident & Problem Management: Provides direction in end-to-end incident management, ensures SOPs are followed to restore IT services within SLA, maintains communications with key IT and business stakeholders, coordinates critical incidents, prepares incident reports, and...

  • It Process Governance Lead

    3 weeks ago

    , Metro Manila, Philippines Buscojobs Full time

    IT Process Governance Lead — Makati Location: Makati, National Capital Region Job Type: Full-time, Hybrid Posted: 1 day ago Job Description The Opportunity: The IT Process Governance Lead is responsible for designing and implementing IT service management processes, ensuring efficient service delivery, and driving continuous improvement within the...

  • Change Management Consultant

    3 weeks ago

    , Metro Manila, Philippines Nezda Global Full time

    Learner | Tech Talent Hunter | Relationship Builder | Team Coach | Innovator About the Role As a Change Management Consultant in our Talent & Organization practice , you’ll partner with clients to design, plan, and implement organizational change strategies. You’ll guide stakeholders through business, cultural, and technology-driven...

  • Change Management Specialist

    3 weeks ago

    , Metro Manila, Philippines Buscojobs Full time

    Overview JOB SUMMARY: Develop and implement change management strategies that drive adoption, minimize resistance, and support successful organizational transitions across systems, processes, and structures. Collaborate with cross-functional teams to assess change impacts, craft communication plans, and deliver training that ensures stakeholder alignment and...

  • Change Management Consultant

    2 weeks ago

    , Metro Manila, Philippines Buscojobs Full time

    CHANGE MANAGEMENT CONSULTANT JOB DESCRIPTION As a Change Management Consultant in our T&O practice, a typical day might include: Discovering stakeholders' challenges and expectations Defining a Change Management strategy to support business transformational change programs Leveraging social and digital technologies in change management and communications...

  • Business Change Manager

    3 weeks ago

    , Metro Manila, Philippines Thakral One Full time

    Overview We are seeking an experienced Change Manager with deep expertise in technology-driven change to support a bank’s digital transformation program. This role focuses on managing the risks, impacts, and communications of technology change initiatives — particularly in core banking systems — rather than traditional organizational change. The...