Customer Relationship Officer

1 week ago

Makati City, National Capital Region, Philippines Vault Outsourcing Opc Full time ₱800,000 - ₱1,200,000 per year
About the job Customer Relationship Officer

Key Responsibilities

  • Manage a portfolio of delinquent accounts and conduct thorough reviews of account
    histories, payment records, and documentation to assess the status of debts and determine
    appropriate recovery strategies.
  • Utilize skip tracing techniques and investigative methods to locate and contact debtors who
    have defaulted on payments or become unresponsive, ensuring accurate and up-to-date
    contact information for effective communication.
  • Initiate contact with debtors via phone, email, and written correspondence to negotiate
    repayment plans, settlements, or other resolutions, demonstrating professionalism,
    empathy, and persistence in all interactions.
  • Document all communications, payment arrangements, and agreements with debtors
    accurately and comprehensively in the collections system, maintaining detailed records of
    each interaction and account status updates.
  • Collaborate with internal stakeholders, including collections team lead, legal, and compliance,
    to address complex debt recovery issues, escalate accounts as necessary, and ensure
    compliance with regulatory guidelines.
  • Provide regular updates and reports on account statuses, recovery efforts, and key
    performance metrics to collections team leaders and management, highlighting successes,
    challenges, and opportunities for improvement.

Qualifications:

  • At least 2-3 years of experience in debt recovery, collections, or related field, with a strong
    background in Australian collections practices and skip tracing techniques is a must.
  • Proven track record of successfully recovering outstanding debts and negotiating payment
    arrangements with debtors in a professional and ethical manner.
  • Proficiency in skip tracing techniques, including database searches, public records, and investigative methods, to locate and contact debtors effectively.
  • Excellent negotiation, communication, and interpersonal skills, with the ability to build rapport, diffuse tension, and achieve mutually beneficial outcomes in debt recovery negotiations.
  • Strong attention to detail and accuracy, with the ability to analyze account information, identify discrepancies, and develop appropriate solutions to facilitate debt recovery.

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