Team Leader

3 hours ago

San Fernando, Central Luzon, Philippines Emapta Full time ₱960,000 - ₱1,440,000 per year

Lead with Strategy, Drive with Purpose

Here, balance meets leadership. Take the reins of a high-performing collections team while still having time for what matters beyond work. This role offers structure, growth, and flexibility-empowering financial professionals to lead with integrity, drive performance, and maintain a healthy work-life rhythm.

Job Description

As a Team Leader - Strategic Collections, you'll lead and participate in daily operations to ensure performance, compliance, and service standards are achieved. You'll balance leadership and hands-on collections work, driving results, fostering improvement, and supporting a high-performing offshore team aligned with Australian standards.

Job Overview

Employment type: Full-time

Shift: Day Shift, Weekends Off (AU Hours, semi-flexible; may change after 3 months or depending on business needs)

Salary: PHP 80,000 to PHP 120,000

Start date: February 2, 2026

Work setup: Onsite - Clark, Pampanga

Exciting Perks Await

  • Day 1 HMO coverage with free dependent
  • Competitive salary package
  • Prime office location in Pampanga (Conveniently accessible by PUVs, with nearby restaurants and banks)
  • Day shift schedule
  • Fixed weekends off
  • Emapta-customized laptop with and peripherals
  • Salary Advance Program through our banking partner (Eligibility and approval subject to bank assessment. Available to account holders with minimum of 6 months company tenure.)
  • Unlimited upskilling through Emapta Academy courses (Want to know more? Visit )
  • Exclusive Emapta Lifestyle perks (hotel and restaurant discounts, and more)
  • Unlimited opportunities for employee referral incentives across the organization
  • Standard government and Emapta benefits
  • Total of 20 annual leaves to be used at your own discretion (including 5 credits convertible to cash)
  • Fun engagement activities for employees
  • Mentorship and exposure to global leaders and teams
  • Career growth opportunities
  • Diverse and supportive work environment

The Qualifications We Seek

  • 5 years of experience in collections, ideally with exposure to aged debt or mercantile portfolios
  • Demonstrated success in leading and developing high-performing operational teams
  • Sound understanding of Australian debt collection laws, privacy principles, and compliance frameworks
  • Excellent communication, coaching, and analytical skills
  • Strong system proficiency and attention to detail
  • Ability to balance operational workload with people leadership responsibilities

Your Daily Tasks

  • Lead by example through direct involvement in daily collection activities, including managing allocated accounts when required
  • Oversee and manage team queues, workloads, and bucket assignments to meet performance and service targets
  • Monitor and drive achievement of KPIs, SLAs, and compliance metrics
  • Conduct regular 1:1s, coaching sessions, and performance discussions with team members
  • Review and quality-check calls and account notes to ensure compliance with all Australian regulatory obligations
  • Prepare and present performance and activity reports and insights to the onshore Strategic Collections Manager
  • Support onboarding, training, and upskilling of new and existing team members
  • Collaborate with the onshore Strategic Collections Manager to implement process improvements, automation, and continuous enhancement of team effectiveness
  • Foster a culture of accountability, professionalism, and ethical conduct within the offshore team

About the Client

Driving Financial Growth with Integrity and Innovation

Our client is an award-winning Australian lender founded in 2010, known for transforming how everyday Australians access financial solutions. They have built their success on a compassionate, people-first approach-helping individuals and businesses secure funding even after being declined by traditional banks. With a diverse portfolio of personal, vehicle, and business loans, they have empowered thousands to rebuild their financial confidence. Guided by integrity, accountability, and exceptional service, our client continues to redefine what it means to lend with heart and purpose.

Welcome to Emapta Philippines

Join a team that values camaraderie, excellence, and growth. Recognized as one of the Top 20 Dream Companies of Filipinos in 2024, Emapta stands proudly alongside industry giants, offering stability and exciting career opportunities. Your career flourishes here with competitive compensation, international clients, and a work culture focused on collaboration and innovation. Work with global clients across industries, supported by a stable foundation and like-minded professionals passionate about making an impact. We empower your success with opportunities for personal and professional development in an inclusive environment. Apply now and be part of the #EmaptaEra

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