Accounts Receivable Representative

Why you'll love Softchoice:

We are a technology company that equips organizations to be agile and innovative and for their people to be productive, creative, and happier at work. That means moving them to the cloud, helping them build the workplace of tomorrow, and enabling them to make smarter decisions about their technology portfolio. By doing these things, we create success faster and in circumstances otherwise not possible.

We stand proudly for our people and support their success through career development and advancement. We are recognized and respected for our culture of inclusion and belonging, continuously striving to do what's good for our people and communities.

The impact you will have:

As our Accounts Receivable Representative, you will secure revenue that is generated by the sales organization, build strong customer relationships, and foster positive interaction and a strong connection with customers to drive and maintain ongoing relationships. We are looking for a dynamic individual with a positive attitude—someone who works well independently, is resourceful, and is also a team player. If you are a highly motivated person who welcomes new challenges, come join our team

What you'll do:

• Contact business-to-business (B2B) customers via phone, email, or fax to discuss outstanding invoices and billing issues (heavy focus on phone contact).
• Manage a collections portfolio ranging from 300 to 600 accounts (focused on a Canadian and/or US territory of accounts). Suggested activity is approximately 40 customer contacts per day, including email and telephone calls. Negotiate customer payment terms as needed based on assessment of account status to ensure maximum payment recovery.
• Develop and maintain relationships with customer accounts and champion Softchoice's receivable policy.
• Manage past-due hold requests within the SLA in order to mitigate risk to Softchoice by assessing customer accounts and making decisions to release orders up to $50K for each request, and also making recommendations for any requests over $50K within the hierarchy.
• Work with internal sales reps to proactively troubleshoot payment issues (i.e., invoicing, pricing, product/service issues).
• Document and track collections activity and work from a monthly aging report.
• Manage individual and department monthly receivable targets.
• Reconcile accounts regularly.
• Have demonstrated success working in a team-oriented environment.
• Be flexible and adaptable to a fast-paced IT sales environment.
• Willing to work from 8:30 AM - 5:00 PM (EST Timezone)

Requirements
What you'll bring to the table:

• A completed college diploma (preferably in Accounting or Finance) or related experience.
• Two to three years of experience in corporate (B2B) collections, focusing on medium to enterprise-level customers.
• Experience with the Accounts Receivable escalation process and taking initiative to resolve account issues (working with sales when necessary).
• A good understanding of fundamental accounting principles.
• Intermediate Microsoft Word and Excel skills.
• Excellent verbal and written communication skills.
• Similar experience managing a portfolio of accounts.
• Customer service oriented.
• Experience in the technology industry is an asset.

Why people love working here:

• Softchoice has been recognized as a Best Workplace in Canada by the Great Place to Work Institute for 16 consecutive years.
• Softchoice has been certified as a Great Place to Work in the United States for several years.
• We offer meaningful work and opportunities for career growth.
• Our team members have two paid volunteer days per year to give back to a cause of their choice.
• We offer an opportunity to build a career in the technology industry.
• We have raised over $3 million through Softchoice Cares, our grassroots fundraising initiative.

Benefits
Great Place to Work-Certified Company
Premium HMO
Holistic Employee Experience
Rewards and incentives
Monthly engagement activities
Career advancement opportunities
Paid referral program