
Clinical Senior Operations Manager
1 day ago
Bridgetowne, Quezon City | Onsite | Full-time
Estimated Range: PHP 90,000 – 120,000 (20–25% increase from current salary)
Overview
We are expanding our Clinical Vertical and are seeking an experienced Clinical Senior Operations Manager to join our leadership team. This is a rare opportunity for a USRN-licensed leader to manage high-performing teams in the healthcare BPO space, with direct impact on operations and client outcomes.
Key Responsibilities
- Lead and manage large-scale teams within the Utilization Management (UM) vertical.
- Drive performance excellence, compliance, and quality standards across clinical operations.
- Partner with senior leadership to define strategies and execute growth initiatives.
- Monitor key metrics, ensure client satisfaction, and deliver operational success.
- Mentor and develop future leaders within the organization.
Qualifications
- Bachelor's Degree in Nursing with Active USRN License (Compact License preferred).
- Minimum 1 year experience as a Senior Operations Manager in a contact center/BPO setting.
- Proven experience managing teams handling Utilization Management.
- Strong leadership, communication, and stakeholder management skills.
- Amenable to work onsite in Bridgetowne (with potential support for other locations).
Compensation & Benefits
- Competitive pay: 20–25% increase from current salary (range: PHP 90,000–120,000 depending on assessment and approved total rewards).
- Night differential, HMO coverage, allowances, and performance-based incentives.
- Long-term growth opportunities within a rapidly expanding clinical vertical.
Job Types: Full-time, Permanent
Pay: Php90, Php120,000.00 per month
Education:
- Bachelor's (Required)
Experience:
- Senior Operations Manager in a contact center/BPO setting.: 1 year (Required)
License/Certification:
- USRN (Required)
Work Location: In person
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