Customer Success Specialist

9 hours ago

San Juan, National Capital Region, Philippines aa9acd0b-7162-4a5e-89d2-0073d0737d5a Full time ₱150,000 - ₱250,000 per year

About Company

Transparent BPO is a leading provider of contact center BPO services. Through talent,

process and technology we integrate with our client's brand and culture to deliver a

superior customer experience across all channels. We are looking for talented people who

are committed to achieving excellence and will help us to continue to be a world-class

provider of outsourced contact center solutions for our clients.

Role Overview

Provide support and guidance to clients to ensure optimal use of the service and

achievement of their objectives. Collaborate with the internal team to optimize

campaigns and enhance the overall customer experience.

Responsibilities


• Conduct client onboarding and train them on the platform.


• Analyze and optimize Meta campaigns.


• Follow up with clients and provide ongoing support.


• Communicate issues or improvements to the product team.


• Ensure customer satisfaction and retention.

Requirements


• English proficiency: Advanced level (B2+ or above) for clear communication with

Northern European clients.


• Knowledge of digital marketing.


• Strong communication skills and a customer-oriented mindset.


• Organizational ability and proactive attitude.


• Previous experience with Meta Business Manager, Google Ads, or TikTok Ads.


• Experience as Customer Success (customer service alone is not sufficient).


• Familiarity with Notion.

Additional Details


• Goal for the next 6 months: Grow the accounts.


• Ideal personality: Proactive, with initiative.


• Preferred background: Customer Success experience; support, marketing, sales,

or account management are valued.


• Onboarding process: Structured for the first month with tasks and milestones.


• Internal tools: Notion for CRM, ticketing, and campaign management.

Qualifications


• Degree or studies: Experience is valued more than formal education.


• Experience: Minimum of 1 to 3 years.


• Valued skills: Proactive attitude.


• Languages: Spanish and English (English B2+)

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