Dispatch Specialist

About Us

We're Extenteam, a dynamic company revolutionizing the short term vacation rental industry. Our proven business model has generated consistent revenue, and we are now expanding from a professional services model to a scalable tech-based subscription-first model.

As a scaling stage startup, we aim to grow our Monthly Recurring Revenue (MRR) to double our revenue by January 2026 by providing an AI assisted SaaS platform that works for all short term rental businesses regardless of their size.

Extenteam is on a mission to streamline and support vacation rental businesses by providing top-notch solutions, including guest communication and property management support.

We generate revenue through two primary streams:

• Dedicated Team Members: Providing trained overseas talent with a recurring premium model, replacing one-time recruitment fees.
• Tailwind - SaaS Platform: A guest communication Software blended with our shared services team, supporting smaller operators helping Extenteam increase profitability while growing our product market fit and expanding TAM and service levels.

Extenteam is a small but mighty team of 50 consisting of Sales, Partner Success, Marketing, HR & Recruiting, Engineering, Product and Admin (IT, Data etc). We are spread out across the world but we have hubs in Miami, LA, Medellin, and actively expanding into Europe. Our 50 people core team is supported by 400+ DTMs (dedicated team members) that are servicing our customers.

Our Values:

• Commitment to Excellence: Continuously raising the bar and setting new standards in guest communications and service delivery.
• Exceptional Collaboration: Thriving in a fast-paced, high-performance environment built on clear communication and teamwork.
• Unified Purpose: Aligning behind a shared mission to drive success with an intense focus. One shared consciousness.
• Data-Driven Decision-Making: Prioritizing data and results over emotions when making objective, professional decisions.
• Emphasis on Details: Details matter at every level. Leaders are expected to have a deep understanding of the specifics and adopt a hands-on management style.

Our Leadership Philosophy

Our company embraces a management style inspired by the ideals of "founder mode," as championed by Airbnb's Brian Chesky. This means a hands-on, visionary approach to leadership, with a relentless focus on innovation, product excellence, and customer-centric decision-making. We encourage proactive problem-solving, direct involvement in key initiatives, and a collaborative, high-performance culture.

To learn more about the "founder mode" philosophy and how it shapes our operations, you can explore this link. Understanding this mindset will provide valuable context for how we operate and what we value in our team members.

What This Role Is About:

The Dispatch Specialist is one of the main communications hubs of the company, ensuring requests make it to right place with the correct information and the appropriate team member assigned. Good communication, attention to detail, an organizational nature, and a desire to do whatever is needed to support your team and get the job done are key to success in this role. This role will act as the primary point of contact between the Guest Services, Owner Relations teams, Maintenance, and housekeeping teams.

Your Main Responsibilities:

• Actively navigate property care and operations platform, Breezeway, and assign appropriate on-the-ground team members tasks as they arise.
• Communicate and coordinate via Breezeway, call or text with Maintenance, Housekeeping, Guest Services, and Owner Relations from the initial request to resolution.
• Engage with Maintenance and Housekeeping managers daily to understand expectations for the day and where grounds team members will be located.
• Organize all requests and continually keep track of and communicate ongoing issues.
• Add relevant charges to Breezeway based on work performed and purchased parts.
• Own relationships with vendors used by Rent Branson and setup service calls when needed.
• Responsible for inventory maintenance in Breezeway (at least temporarily)
• Responsible for accurately onboarding housekeepers and ensuring all requirements are met
• Other ad hoc tasks as assigned.

What We're Looking For:

• A task-oriented person who enjoys getting the job done.
• A multi-tasker who can help solve problems.
• A strong communicator who can ensure all stakeholders have and understand all relevant information.
• A motivated and adaptable self-starter
• A person with basic computer skills who can learn new applications quickly.
• High-level of attention to detail
• Well-spoken and clear and amicable when interacting with colleagues and outside vendors.
• Experience using Microsoft Office
• Ability to work from a desk for long periods of time.
• Able to handle emergency situations in a clear and precise quick manner.
• Can organize and bring new ideas and innovation.
• Someone who can remember multiple things and great at taking notes.

Technical Requirements:

• Internet speed minimum 30mbps: Needs to be Wired (Buy a dongle if no LAN port)
• i5 11th Gen or higher
• Windows 11 / MacOS Catalina or higher
• Minimum of 8 GB RAM
• Private and quiet dedicated home office area (no roosters, dogs, children's noises in the background)
• Back-ups in case of power or internet provider interruptions
• Good headset and webcam (preferably noise-canceling headset)

Why You'll Love Working with Us:

• Competitive Salary — We offer a competitive salary that reflects the candidate's experience, skills, and responsibilities.
• Remote Work — This role is 100% remote, allowing flexibility and eliminating daily commute.
• Paid Time Off — Standard leave entitlements (vacation, sick leave, vacation leave) for rest and well-being.
• HMO Coverage — Company-provided HMO plan, offering access to medical services via accredited hospitals and clinics under a Health Maintenance Organization. This helps ensure employees have access to routine checkups, consultations, and coverage for medical care.