Operations & Customer Support Specialist

2 weeks ago

Philippines Tahche Outsourcing Services Inc. Full time ₱480,000 - ₱720,000 per year

Our US Partner Client is a powerhouse in healthcare marketing and printing, setting benchmarks for precision and scalability. Relying on full-stack process automation to drive efficiency and impact, ensuring clients receive top-tier service. Their team works at the intersection of innovation and execution, and is committed to delivering customized marketing materials to healthcare organizations with unparalleled accuracy and quality.

As an Operations & Customer Support Executive, your role involves managing digital printing order processing, maintaining customer communication, handling email inquiries, coordinating with internal teams, and ensuring high standards of product quality.

This is a full-time role, on a US shift and on a Work From Home set-up.

If you have the right skill set, this may be your opportunity to enter this fast-growing organization.

DUTIES AND RESPONSIBILITIES:

Digital Printing & Order Processing:

  • Manage and process digital printing orders efficiently.
  • Conduct quality checks on printed products before dispatch.
  • Ensure accurate and timely order fulfillment.

Email Management:

  • Monitor and manage the company's email inbox daily.
  • Categorize and prioritize emails for appropriate team responses.
  • Follow up on pending or unresolved customer issues.

Customer Communication:

  • Respond promptly and professionally to customer emails and inquiries.
  • Make outgoing calls to customers when necessary (e.g., order confirmation, issue resolution).

Prize & Product Dispatch:

  • Organize and send out customer prizes or promotional items.
  • Track deliveries and ensure customers receive items on time.

Team Coordination:

  • Collaborate with design, printing, and dispatch teams to ensure smooth workflow.
  • Provide daily updates on order status and customer issues.
  • Assist in workflow optimization and suggest improvements.

QUALIFICATIONS:

  • At least 3-5 years of relevant experience in order processing, customer support, or a related role.
  • Familiarity with digital printing processes (preferred but not mandatory).
  • Basic knowledge of email tools, CRM, and Microsoft Office/Google Workspace.
  • Excellent organizational and time management abilities.
  • Ability to multitask and work well under pressure.
  • Positive attitude and a team-oriented mindset.

WHAT'S IN IT FOR YOU?

  • Full-time permanent position
  • Competitive compensation package and benefits
  • Be part of a dynamic US Team
  • 13th-month pay
  • Paid Leaves, commutable to cash
  • Access top-tier health insurance, including dental coverage.
  • Personal development and training opportunities
  • We cover Government-mandated benefits (SSS, Phil health, Pag Ibig, Maternity or Paternity leave benefit, Solo Parent Leave, etc.)
  • Participate in a variety of activities, including team outings, sports events, and other fun events to foster camaraderie.

Job Type: Full-time

Pay: Php40, Php60,000.00 per month

Benefits:

  • Health insurance
  • Work from home

Work Location: Remote

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