Document Management

2 weeks ago


Ormoc City, Eastern Visayas, Philippines Virtual Staffing Solutions Full time $70,000 - $120,000 per year
Description

Virtual Staffing Solutions is looking for a Rehabilitation Documentation & Insurance Coordinator

The Rehabilitation Documentation & Insurance Coordinator plays a vital role in supporting the rehabilitation services department by ensuring accurate documentation, timely insurance authorizations, and smooth communication between patients, providers, and insurance companies. This position is responsible for managing medical records and referrals within EMR systems, processing and tracking insurance approvals for therapy services, and assisting clinical and administrative teams to deliver efficient and compliant patient care.

Key Responsibilities

Document Management & EMR Support

  • Manage referrals, orders, authorizations, and medical records in EMR systems (WebPT, Meditech, insurance portals, shared drives).
  • Upload, organize, and maintain accurate documentation such as Plans of Care (POCs), scripts, and referrals.
  • Coordinate with clinicians and physician offices to complete and update missing records.

Insurance Coordination

  • Submit required documents to insurance companies for therapy service approvals.
  • Verify insurance eligibility and track authorizations, denials, and pending requests.
  • Work with rehab admin staff to resolve insurance issues and update patient records in Meditech.

Compliance & Professionalism

  • Stay updated on insurance rules, documentation standards, and healthcare regulations.
  • Protect patient privacy and ensure compliance with policies.
  • Communicate professionally with patients, families, staff, and external partners.
Skills, Knowledge & Expertise
  • Experience with EMR systems, preferably WebPT and Meditech (or willingness to learn).
  • Background in healthcare administration, medical records, or insurance coordination preferred.
  • Strong attention to detail with excellent organizational and multitasking skills.
  • Effective communication skills (verbal and written); comfort with phone outreach and problem-solving with external partners.
  • Familiarity with insurance processes, prior authorizations, and billing practices.
  • Ability to work independently and collaboratively in a fast-paced, multidisciplinary environment.
About Virtual Staffing Solutions

We specialize in delivering innovative solutions and exceptional services to meet the diverse needs of our clients. With a strong commitment to quality and customer satisfaction, we strive to exceed expectations and drive success in every project we undertake.


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