Travel Reservations Specialist–Hotel

Our Company:

HOT Business Solutions Inc. is an emerging and growing company in the Philippines and a proud part of the House of Travel Group, dedicated to supporting exceptional teams across Australia and New Zealand. Since first opening in New Zealand in 1986 and its arrival in Australia in 2007, House of Travel has grown into the largest independent travel company in Australasia.

We've had a presence in Manila since 2012, with a talented team that has been an integral part of our operations for almost 13 years. Having operated in the Philippines for this long, we understand the culture and what it takes to create a positive and engaging workplace. After years of outsourcing, we took the next step—establishing our own local company to build stronger connections, provide better support, and create greater opportunities for growth. Our experienced team members from our outsourced operations have joined us on this journey, ensuring we carry forward the expertise, relationships, and knowledge built over the years.

We have the energy of a startup, backed by the stability of an established business.

If you're looking for a workplace where your contributions matter and where you can grow alongside a team that truly values your skills, we'd love to connect with you.

As a Travel Reservations Specialist – Hotel & Land Operations, you'll be the go-to support for our retail travel consultants from New Zealand in the beginning (other countries to be specified by next year), helping them secure the best options for their clients. Your role is both service- and detail-oriented: from assisting with hotel and land bookings, to coordinating with suppliers, to resolving unexpected issues quickly and professionally.

You'll work closely with colleagues in Manila, New Zealand, Fiji and Australia, ensuring smooth operations across multiple time zones. This position gives you the opportunity to build strong industry knowledge, sharpen your customer service skills, and gain hands-on experience with booking systems, suppliers, and travel operations.

If you enjoy solving problems, building relationships, and being part of a team that makes travel happen, this role is for you. You'll play a vital part in delivering memorable travel experiences — not just for our consultants, but ultimately for their customers.

What's in it for you?

·       Hybrid work setup after training (3 months initial onsite, then mix of office/WFH)

·       Monthly Base Salary: PHP35,000

·       Early day-shift schedule aligned with AU/NZ business hours (6:00 A.M. -3:00 P.M. Manila time)

·       Be part of a fun and collaborative culture that values teamwork, learning, and growth

·       Opportunity to work with international teams and gain exposure to the travel industry across Australia and New Zealand

**As part of our hiring process, we ask all applicants to complete a Travel Industry Assessment. The first interview (with our HR) will be scheduled right after that to keep things moving smoothly

Key Responsibilities

• Assist retail consultants with bookings, product sourcing, quotes, amendments, cancellations, and confirmations
• Liaise with suppliers for availability, special requests, and no-shows
• Process invoices, vouchers, itineraries, and refunds
• Provide guidance on systems, campaigns, and booking processes
• Research and resolve booking issues, escalating as needed
• Collaborate with finance, product, and operations teams to ensure accurate and timely support
• Participate in continuous improvement, knowledge-sharing, and training

Qualifications

• 2-3 years' experience in travel, tourism, or reservations customer service/operations
• Knowledge of the travel industry, multiple destinations, and suppliers
• Strong communication skills (verbal & written)
• Proficiency in MS Office and ability to work across multiple systems
• High attention to detail, strong organizational skills, and ability to multitask under pressure
• Team player with a proactive, solution-oriented mindset
• Flexibility to work on a rostered schedule, including after-hours support
• Preferably with GDS experience (Amadeus, Sabre, Galileo, or similar)