Travel Experience Counselor II

1 day ago

Taguig, National Capital Region, Philippines CWT Full time ₱600,000 - ₱800,000 per year

Business Travel Consultant II
Traveler Experience (TX) is seeking positive, energetic, highly skilled, customer-focused, senior-level travel counselors to join our Team. This team provides outstanding service for our business travelers in multiple countries. Candidates must be comfortable working in a fast-paced environment.

  • Provides consultative customer support services to client via multiple channels
  • Creates and completes travel arrangements (car, hotel, air , rail) for moderately complex accounts
  • Sells products that are of commercial value to CWT and contribute to CWT's profitability; sells 'add on' attachments (hotel, other); upsells targeted areas of travel
  • Acts as a trusted advisor by offering informed and insightful recommendations which provide the best traveler experience in each situation
  • Works under moderate supervision
  • Resolves moderately complex problems with potentially non-standard and multi destinations, ticket exchanges and complex fares
  • Escalates more complex problems to more experienced staff
  • Assignments include both routine and non-routine work

Qualifications
Experience & education:

  • Experience
  • 3+ years of experience working as a Travel Consultant.
  • Good travel industry knowledge
  • Strong Verbal and written communication skills
  • Skilled in GDS and other booking tools used by CWT (Sabre, Amadeus, etc.)
  • Reservations (both email and call support)
  • Languages
  • English
  • Knowledge, skills and abilities (KSAs)
  • Strong verbal and written communication skills and attention to detail
  • Fluent verbal skills in English
  • Great active listening and information gathering skills.
  • Proactive consultant – solutions oriented and accountable.
  • Excellent working knowledge of the travel industry, application of client travel policies, procedures, and processes (including complex reservations and changes)
  • Able to use current technology and easily adapt to changes in technology as they come.
  • A genuine passion for high-quality customer service — we care about our customers and it's important to us that you do too
  • Ability to work and adapt in a constantly changing, fast paced environment.
  • Must be a "Team Player" and work cohesively with others internally and externally.
  • A positive, "can do" attitude, willingness to learn and grow

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