German Bilingual Customer Support

3 days ago


Cebu City, Central Visayas, Philippines OP360 Full time

We are looking for a German bilingual Customer Support Representative to join our e-commerce account team. The ideal candidate will provide exceptional service to our German-speaking clients and sellers, ensuring smooth operations and a positive experience on the platform.

Key Responsibilities:

- Handle inbound and outbound inquiries from German-speaking clients and sellers via email, chat, and phone.

- Provide accurate and timely information regarding account management, platform features, and order issues.

- Assist clients in resolving issues related to listings, payments, and orders on the platform.

- Maintain records of interactions, solutions provided, and follow-ups in the system.

- Collaborate with internal teams to escalate complex issues and ensure resolution.

Requirements:

- Fluent in German and English (verbal and written).

- Previous experience in e-commerce, marketplace operations, or customer support is a plus.

- Strong communication and interpersonal skills.

- Ability to multitask, prioritize, and manage time effectively.

- Problem-solving mindset and attention to detail.

- Comfortable working with digital tools and platforms

Target Start Date: mid-February: 02/16/2026.

If you're interested or know someone who might be, please send an updated CV to for us to prioritize.



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