Spanish Bilingual CSR

3 days ago

Cebu City, Central Visayas, Philippines Omega Healthcare Management Services Inc. Full time

The Spanish Bilingual Customer Service Specialist is responsible for handling customer telephone calls, both incoming and out-going. Incumbent is responsible for establishing the means by which an account will be paid, by either billing the patient, a third party payor (insurance), or recommending the account be assigned to an outside collection agency.

  • Answer incoming customer service telephone calls and take appropriate action to resolve accounts.
  • Answer questions, process information obtained from patients and process customer complaints by giving information to the appropriate person.
  • Input information obtained and enters notes relating to an account into Accounts Receivable Billing System, as needed.
  • Edit and release accounts for billing.
  • Adhere to all company policies and procedures.
  • Adhere to and comply with information systems security. Know and follow Information Systems security policies and procedures. Attend Information Systems security training, when offered. Report information systems security problems.

Qualifications:

  • At least college level
  • Must be fluent in speaking both ENGLISH and SPANISH language
  • Preferably with at least 6 months minimum experience in customer service in the BPO
  • Excellent interpersonal and customer service skills
  • Must be willing to work on graveyard schedule
  • Can start ASAP

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